Front Desk Concierge – Safe, Resident‑Focused Housing

National Church Residences; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

National Church Residences is seeking a Front Desk Clerk in Columbus, OH to ensure safety and security, check-in/out guests, and handle mail and payments. The role requires strong customer service and adherence to desk procedures.

The clerk will report to the Front Desk Site Lead and work across multiple buildings as needed. Candidates should have at least 1 year of current work experience and a High School Diploma or GED.

Qualifications

• Excellent customer service, multi-task and detail oriented, and ability to follow directions and all procedures in front desk manual.
• Ability to communicate effectively both orally and in writing.
• Knowledge of crisis prevention, intervention and resolution techniques and ability to match such techniques to particular circumstances and individuals.

Responsibilities

• Monitor traffic through lobby and ensure all guests check in/out with proper identification and follow building rules.
• Accept and account for rental payments.
• Be alert at all times and log any occurrence during shift.
• Follow all procedures in desk manual.
• Sort and distribute mail in a timely manner.
• Conduct periodic inspections of common areas of the building.
• Report hazardous conditions or emergencies to management and log in book.
• Ensure desk coverage during vacations and sick time and coordinate with other desk staff.
• Communicate effectively with residents and staff.
• Submit time-away-from-work requests two weeks in advance.

Skills

Customer service

Multi-tasking

Communication

Teamwork

Professional boundaries

Education

High School Degree or GED

Job description

National Church Residences is seeking a Front Desk Clerk in Columbus, OH to ensure safety and security, check-in/out guests, and handle mail and payments. The role requires strong customer service and adherence to desk procedures.

The clerk will report to the Front Desk Site Lead and work across multiple buildings as needed. Candidates should have at least 1 year of current work experience and a High School Diploma or GED.