Resident Services Front Desk Associate — Safe & Welcoming

National Church Residences

North Carolina

On-site

USD 17,000 - 22,000

Full time

14 days+

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Job summary

National Church Residences is seeking a Front Desk Clerk to safeguard residents and the building, while managing lobby traffic, guest verification, and policy enforcement. This role is non-exempt and full-time, with responsibilities including handling payments, incident logging, and coordinating with maintenance.

Strong communication, organizational skills, and the ability to work across shifts are essential.

Qualifications

Excellent customer service, multi-task and detail oriented, and ability to follow directions and all procedures in front desk manual.
Ability to communicate effectively both orally and in writing.
Basic math and analytic skills.
Strong organizational skills.
To be skilled in conflict mediation and negotiation.
To be able to demonstrate clear, professional boundaries.
Ability to work in a team environment.

Responsibilities

Monitor traffic through lobby and ensure all guests check in and out, showing proper identification and following building rules.
Accept and account for rental payments.
Log occurrences during shift and keep hourly documentation.
Follow desk manual procedures and maintain neat lobby appearance.
Sort and distribute mail in a timely manner.
Report hazardous conditions or emergencies to management and log actions.