Front Desk & Resident Safety Coordinator

National Church Residences; Columbus (OH); On-site; USD 31,000 - 42,000; Full time

Job summary

National Church Residences in Columbus, OH is seeking a Front Desk Clerk to ensure the safety and security of the building and residents by following policy. This non-exempt role reports to the Front Desk Site Lead and requires travel between buildings.

You will handle guest check-ins, payments, mail, and daily desk operations, maintain a neat lobby, and coordinate coverage for vacations or sick time while upholding NCR's mission.

Qualifications

• High School Diploma or GED required.
• At least 1 year of current work experience.
• Excellent customer service and communication skills.

Responsibilities

• Monitor lobby traffic and verify guest check-in/out with ID and rules.
• Accept and account for rental payments.
• Log occurrences during each shift and stay alert.
• Follow desk manual procedures.
• Sort and distribute mail promptly.
• Inspect common areas periodically.
• Report hazards or emergencies to management and log appropriately.
• Arrange coverage for vacation/sick time and shifts.
• Attend required meetings and court appearances.
• Communicate effectively with residents and staff.

Skills

Customer service

Multi-tasking

Detail oriented

Follow procedures

Effective communication

Conflict mediation

Teamwork

Professional boundaries

Crisis prevention

Time management

Education

High School Degree or GED

Tools

Maintenance system

Guest log

Desk manual

Job description

National Church Residences in Columbus, OH is seeking a Front Desk Clerk to ensure the safety and security of the building and residents by following policy. This non-exempt role reports to the Front Desk Site Lead and requires travel between buildings.

You will handle guest check-ins, payments, mail, and daily desk operations, maintain a neat lobby, and coordinate coverage for vacations or sick time while upholding NCR's mission.