Multisite Front Desk & Guest Services Clerk

National Church Residences; Columbus (OH); On-site; USD 26,000 - 32,000; Full time

Job summary

National Church Residences - Supportive Housing is seeking a Front Desk Clerk to help ensure the safety and security of the building and its residents by following policy and procedures. You will take direction from Team Leaders and supervisors and perform desk duties on a non-exempt, on-site schedule.

The role includes monitoring lobby traffic, checking in/out guests with proper ID, accepting payments, logging occurrences, maintaining a neat lobby, and coordinating with maintenance and staff.

Qualifications

• Must have at least 1 year of current work
• High School Degree or GED

Responsibilities

• Monitor traffic through lobby and ensures all guests check in and out, showing proper identification and follow building rules.
• Accept and account for rental payments.
• Be alert at all times and log in any occurrence during shift.
• Follow all procedures in desk manual.
• Sort and distribute mail in a timely manner.
• Conduct periodic inspections of common areas of the building.
• Report any hazardous conditions or emergency situations to management, follow safety precautions, and log in book.
• Must obtain coverage for vacation and sick time by contacting other desk staff to ensure shifts are covered adequately. Responsible for desk coverage until replacement arrives.
• Attend all required meetings and court appearances.
• Contact assistant manager directly a minimum of four hours prior to shift if you are unable to report to work.
• Maintain neat and clean appearance of lobby. (Business casual attire)
• Keep maintenance work order requests in maintenance system and report emergency requests to Maintenance Department.
• Must report to work in a timely manner. This position requires travel and coverage for and between multiple buildings. Must have adequate transportation to work any shift at any location in the on‑call, sick, vacation coverage.
• At no time will this position cover more than 2 consecutive shifts within a 24 hour period, (initial)
• Must be able to communicate effectively with residents and staff members.
• Time Away From Work" requests must be submitted two weeks prior to the time off request and authorized by your direct supervisor in accordance with all other NCR HR policies.
• Will not become personally involved with residents or direct staff in or outside of the work place, (i.e. physically, emotionally, financially, etc.) A single violation is grounds for immediate termination of employment.

Skills

Guest check-in

Identification verification

Cash handling

Customer service

Communication

Teamwork

Attention to detail

Safety awareness

Education

High School Degree or GED

Job description

National Church Residences - Supportive Housing is seeking a Front Desk Clerk to help ensure the safety and security of the building and its residents by following policy and procedures. You will take direction from Team Leaders and supervisors and perform desk duties on a non-exempt, on-site schedule.

The role includes monitoring lobby traffic, checking in/out guests with proper ID, accepting payments, logging occurrences, maintaining a neat lobby, and coordinating with maintenance and staff.