Front Desk Concierge - Part Time

John Rutledge House Inn; Charleston (SC); On-site; USD 17,000 - 28,000; Part time

Job summary

The John Rutledge House Inn in Charleston seeks a part-time Front Desk Concierge to be the first guest contact, delivering gracious, efficient service in a luxury setting. You will handle phone inquiries, reservations, guest recommendations, and seamless check-in/out while coordinating with bell staff and housekeeping.

Ideal candidates are outgoing, detail-focused, and able to multi-task in a fast-paced environment.

Qualifications

• Front desk/concierge experience required.
• Luxury boutique hotel experience preferred.
• High school diploma or equivalent.

Responsibilities

• Answer all incoming phone calls and assist or redirect.
• Book room reservations with accurate room type and quotes.
• Suggest area restaurants/attractions and arrange tickets.
• Check guests in and out.
• Coordinate with bell staff and housekeeping for a seamless experience.

Skills

Outgoing personality

Detail oriented

Multi-tasking

Customer service

Education

High school diploma

Tools

Windows OS

Multi-line phones

Job description

Voted one of the Top 5 Hotels in Charleston by the readers of Travel and Leisure Magazine, the John Rutledge House Inn is seeking a part-time employee for the Front Desk Concierge position. As the first employee the guest encounters, it is the concierge's responsibility to be gracious and efficient while upholding Charming Inn's reputation for hospitality, service, and luxury.

Position Hours: 3pm - 11pm (2 to 3 shifts per week)

RESPONSIBILITIES

• Answer all incoming phone calls and assist the caller with their request or redirect the call.
• Book room reservations with accurate description of room type and correct quote of rate and included amenities.
• Assist guests with recommendations for area restaurants and attractions and secure tickets and reservations when requested.
• Perform check in and check out procedure with guests.
• Collaborate with bell staff and housekeeping to provide a seamless guest experience.

REQUIREMENTS

• Ideal candidate will be outgoing and friendly with a keen eye for detail and ability to multi-task in a fast-paced environment.
• Must have flexible availability, including weekends and holidays.
• Front desk/concierge experience required – luxury boutique hotel experience preferred.
• High school diploma or equivalent required.
• Must have working knowledge of Windows computing and multi-line phone systems.
• Must be available from 3pm - 11pm

The Charming Inns family of companies are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require assistance completing this application, please contact our Human Resources Department.