Hotel Manager

John Rutledge House Inn; Charleston (SC); On-site; USD 60,000 - 82,000; Full time

Job summary

A luxury hospitality establishment in Charleston is seeking an Innkeeper responsible for ensuring exceptional service and managing staff across multiple departments, including Front Desk and Guest Services. Candidates should have at least two years of management experience in a luxury hotel setting, strong organizational and problem-solving skills, and a passion for customer service. This full-time position requires flexibility to work weekends and holidays, and a Bachelor's degree in Hospitality is preferred.

Qualifications

• Two years of management experience in the Hotel/Hospitality Industry, preferably in a luxury property.
• Able to work independently and as part of a team while maintaining a high level of performance.
• Flexible, full-time availability including weekends and holidays.
• Flexible, full-time availability including weekends and holidays.
• Strong organizational, problem-solving, and analytical skills.

Responsibilities

• Supervise Front Desk/Concierge, ensure service standards are met.
• Responsible for the maintenance of guest services and property.
• Inspect property, identify deficiencies, and prepare reports.
• Handle bank deposits and accounts payable/receivable daily.
• Maintain service standards and train staff.
• Inspect the property and coordinate maintenance as needed.

Skills

Customer-oriented

Exceptional customer service

Strong organizational skills

Problem-solving skills

Ability to supervise and motivate staff

Computer proficiency

Booking software

Education

Bachelor's Degree in Hospitality or related field

Tools

Microsoft Office

Booking and reservation software

Job description

With an enchanting blend of opulence and intimacy, history and hospitality, culture and cuisine, and art and architecture, John Rutledge House Inn is proud to represent the city of Charleston.

The Innkeeper is tasked for upholding John Rutledge House's world-class reputation for hospitality, service, and luxury. The Innkeeper is directly responsible for the following departments: Front Desk/Concierge, Bell Staff, Guest Services, and the maintenance of the physical plant.

Responsibilities include:

Front Desk/Concierge Supervision:

• Review all daily arrivals and ensure special requests are adhered to.
• Assist with arrivals and departures as needed and review third party reservations.
• Respond to inter-office email system and external communications.
• Ensure all Service Standards are met by employees.
• Provide technical support for the property management system.
• Responsible for gift shop and office supply inventory

Bell Staff Supervision:

• Review daily checklist with bell staff.
• Ensure all Service Standards are met by employees.
• Ensure gathering area is prepared for nightly social hour.

Other duties:

• Inspect the property and identify deficiencies.
• Prepare bank deposits, review petty cash requests.
• Register A/R and A/P daily including commission reports.
• Review attendance records and prepare payroll reports.
• Prepare monthly expenditure reports.

Qualifications:

• Customer-oriented and friendly with a passion for providing exceptional customer service.
• Two years of management experience in the Hotel/Hospitality Industry - preferably in a luxury property.
• Able to work both independently and as a member of various teams while maintaining a high level of performance.
• Strong organizational, problem-solving, and analytical skills
• Proven ability to supervise and motivate staff.
• Must be able to demonstrate a proficiency with computers, familiarity with Microsoft Office programs and general knowledge of booking and reservation software.
• Bachelor's Degree in Hospitality or related field preferred.
• Must have flexible, full time availability including weekends and holidays.

The Charming Inns family of companies are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require assistance completing this application, please contact our Human Resources Department.