Hotel Manager

Charming Inns of Charleston; Charleston (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

John Rutledge House Inn in Charleston is seeking an Innkeeper/Hotel Manager to uphold its world-class reputation for hospitality, service, and luxury. You will oversee Front Desk/Concierge, Bell Staff, Guest Services, and maintenance of the physical plant.

The role requires two years of hotel management experience, preferably in a luxury property, with strong organizational, problem-solving, and staff-motivation skills; weekend and holiday availability is essential.

Qualifications

• Two years of management experience in the hotel industry, preferably luxury.
• Bachelor's degree in Hospitality or related field preferred.
• Flexible, full-time availability including weekends and holidays.
• Ability to supervise and motivate staff.
• Proficient with computers and reservation software.

Responsibilities

• Oversee Front Desk and Concierge operations and supervision.
• Direct Bell Staff and guest services teams.
• Review daily arrivals, special requests, and third-party reservations.
• Prepare payroll, bank deposits, and monthly expenditure reports.
• Maintain service standards across the property.

Skills

Customer service

Staff supervision

Problem solving

Analytical skills

Computer proficiency

Education

Bachelor's Degree in Hospitality or related field

Tools

Booking software

Microsoft Office

Property management software

Job description

With an enchanting blend of opulence and intimacy, history and hospitality, culture and cuisine, and art and architecture, John Rutledge House Inn is proud to represent the city of Charleston.

The Innkeeper/Hotel Manager is tasked for upholding John Rutledge House's world-class reputation for hospitality, service, and luxury. The Innkeeper is directly responsible for the following departments: Front Desk/Concierge, Bell Staff, Guest Services, and the maintenance of the physical plant.

Responsibilities Include

Front Desk/Concierge Supervision

• Review all daily arrivals and ensure special requests are adhered to.
• Assist with arrivals and departures as needed and review third party reservations.
• Respond to inter-office email system and external communications.
• Ensure all Service Standards are met by employees.
• Provide technical support for the property management system.
• Responsible for gift shop and office supply inventory

Bell Staff Supervision

• Review daily checklist with bell staff.
• Ensure all Service Standards are met by employees.
• Ensure gathering area is prepared for nightly social hour.

Other Duties

• Inspect the property and identify deficiencies.
• Prepare bank deposits, review petty cash requests.
• Register A/R and A/P daily including commission reports.
• Review attendance records and prepare payroll reports.
• Prepare monthly expenditure reports.

Qualifications

• Customer-oriented and friendly with a passion for providing exceptional customer service.
• Two years of management experience in the Hotel Industry - preferably in a luxury property.
• Able to work both independently and as a member of various teams while maintaining a high level of performance.
• Strong organizational, problem-solving, and analytical skills
• Proven ability to supervise and motivate staff.
• Must be able to demonstrate proficiency with computers, familiarity with Microsoft Office programs and general knowledge of booking and reservation software.
• Bachelor's Degree in Hospitality or related field preferred.
• Must have flexible, full time availability including weekends and holidays.

The Charming Inns family of companies are equal opportunity employers.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you require assistance completing this application, please contact our Human Resources Department.