Front Desk Concierge

Charming Inns of Charleston; Charleston (SC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free Parking

Competitive pay

Holiday pay after 90 days

Paid Time Off after 1 year

Medical Insurance after 60 days

Dental Insurance after 60 days

Vision Insurance after 60 days

Supplemental Insurance after 60 days

Job summary

Kings Courtyard Inn in Charleston seeks a Front Desk Concierge for flexible full-time or part-time shifts. The incumbent greets guests warmly, handles check-in/out, and offers local recommendations to ensure a memorable stay.

The ideal candidate has front desk/concierge experience, can work 3pm–11pm, and demonstrates strong Windows and multi-line phone skills. Competitive pay and benefits apply after probation.

Qualifications

• Front desk/concierge experience required; luxury boutique hotel experience preferred.
• Ability to multitask in a fast-paced environment.
• High school diploma or equivalent.
• Working knowledge of Windows and multi-line phone systems.

Responsibilities

• Answer all incoming phone calls and assist the caller or redirect the call.
• Book room reservations with accurate room type descriptions and quoted rates.
• Assist guests with recommendations for area restaurants and attractions and secure tickets/reservations.
• Perform check in and check out procedure with guests.
• Collaborate with housekeeping and other staff to provide a seamless guest experience.

Skills

Front desk / Concierge experience

Excellent communication

Multitasking in fast-paced environment

Customer service oriented

Windows computing

Multi-line phone systems

Education

High school diploma or equivalent

Job description

Kings Courtyard Inn is seeking a full-time or part-time employee for the Front Desk Concierge position. As the first employee the guest encounters, it is the concierge's responsibility to be gracious and efficient while upholding the company's reputation for hospitality, service, and luxury. With an enchanting blend of opulence and intimacy, history and hospitality, culture and cuisine, and art and architecture, Kings Courtyard Inn is proud to represent the city of Charleston. We invite you to meet our talented team and discover the true meaning of Southern hospitality.

This position requires availability from 3pm - 11pm.

Responsibilities

• Answer all incoming phone calls and assist the caller with their request or redirect the call.
• Book room reservations with accurate description of room type and correct quote of rate and included amenities.
• Assist guests with recommendations for area restaurants and attractions and secure tickets and reservations when requested.
• Perform check in and check out procedure with guests.
• Collaborate with housekeeping and other staff to provide a seamless guest experience.

Requirements

• Ideal candidate will be outgoing and friendly with a keen eye for detail and ability to multi-task in a fast-paced environment.
• Must be able to work 3pm - 11pm two to three shifts per week, including weekends and holidays.
• Front desk/concierge experience required - luxury boutique hotel experience preferred.
• High school diploma or equivalent required.
• Must have working knowledge of Windows computing and multi-line phone systems.

Benefits

• Free Parking Available
• Competitive pay - commensurate with experience
• Holiday pay available after 90 days; Paid Time Off available after 1 year; Full Time employees are eligible for Medical, Dental, Vision and Supplemental Insurance after 60 days.

The Charming Inns family of companies are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require assistance completing this application, please contact our Human Resources Department.

Salary: $16.00 - $18.00 per hour