Front Desk Concierge – Medical Aesthetics Clinic

Cosmeticphysicianpartners; Annapolis (MD); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation package

401(k) matching

Aesthetic industry perks

Culture & people-first organization

Job summary

Sullivan Surgery & Spa in Annapolis, MD is seeking a Front Desk Receptionist for a full-time, onsite role (approx. 32 hours/week) with Wednesday–Saturday, 9am–5pm shifts.

You will welcome patients, check in/out, manage calls and appointments, and coordinate with clinicians to maintain smooth patient flow. The ideal candidate brings outstanding customer service, strong communication, and multitasking abilities; comfort with basic computer software; and a genuine interest in aesthetics and

Qualifications

• Experience in a customer-facing role; healthcare, aesthetics, hospitality, or luxury retail experience preferred.
• Experience with phone systems and appointment scheduling.
• Warm, outgoing, and professional communication style.
• Strong organizational, multitasking, and computer skills.
• Proactive, dependable, and comfortable working in a fast-paced environment.
• Genuine interest in plastic surgery, aesthetics, skincare, health, or wellness.
• Experience in plastic surgery, medical aesthetics, or cosmetic procedures is a plus.
• Competitive compensation package and 401(k) matching.

Responsibilities

• Provide a warm, concierge-level experience for every patient.
• Welcome and check in patients while ensuring a smooth check-in and check-out process.
• Manage incoming calls, appointment scheduling, confirmations, and patient inquiries.
• Coordinate with providers and clinical teams to maintain efficient patient flow.
• Maintain accurate patient information and uphold confidentiality standards.
• Keep the front desk and reception area organized, polished, and welcoming.
• Educate patients on available services and connect them with the appropriate provider.
• Support administrative and operational needs while contributing to a collaborative team environment.

Skills

Customer service

Appointment scheduling

Communication skills

Organizational skills

Multitasking

Teamwork

Professional demeanor

Tech-savvy

Tools

CRM software

Scheduling software

Job description

Sullivan Surgery & Spa in Annapolis, MD is seeking a Front Desk Receptionist for a full-time, onsite role (approx. 32 hours/week) with Wednesday–Saturday, 9am–5pm shifts.

You will welcome patients, check in/out, manage calls and appointments, and coordinate with clinicians to maintain smooth patient flow. The ideal candidate brings outstanding customer service, strong communication, and multitasking abilities; comfort with basic computer software; and a genuine interest in aesthetics and