Rooms Controller: Luxury Resort Front Office & Inventory Lead

CoralTree Hospitality Group; Deep Creek (FL); In loco; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision, life, anddis-

Disability insurance

401(k) plan with company match

Complimentary team meals

Complimentary room nights

Descrizione del lavoro

Pier Sixty-Six Resort, part of CoralTree Hospitality Group, seeks a detail‑minded Rooms Controller for the Front Office team in Fort Lauderdale. You will manage room inventory, coordinate assignments, and ensure readiness to optimize guest arrivals and overall operations.

You will collaborate with Front Office, Housekeeping, Engineering, Reservations and Groups teams, maintaining accurate status in the PMS and pre-blocking VIPs and special requests.

Competenze

• High school diploma or equivalent required; associate or bachelor's preferred.
• 2–3 years in hotel operations, Front Office, Reservations, Rooms Division, or Revenue Management.
• Experience as Rooms Controller, Front Office Coordinator, Reservations Coordinator, or similar role is preferred.
• Strong knowledge of room inventory management, occupancy, and status coordination.

Mansioni

• Maintain knowledge of policies, Forbes standards, and service procedures.
• Block and assign rooms based on guest preferences, VIP status, and priorities.
• Review arrivals, departures, stayovers, and group movements for proper allocation.
• Review group resumes and ensure special requests are accommodated.
• Coordinate with Housekeeping and Engineering to ensure readiness and resolve discrepancies.
• Monitor real-time room availability in the PMS and update accordingly.
• Support Front Desk to minimize wait times and lobby congestion.
• Manage group room blocks, room types, and upgrades while tracking notes and alerts.

Conoscenze

Attention to detail

Strong organizational skills

Excellent communication

Team collaboration

Multitasking

Strategic inventory thinking

Formazione

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Strumenti

PMS

Excel

Outlook

Word

Descrizione del lavoro

Pier Sixty-Six Resort, part of CoralTree Hospitality Group, seeks a detail‑minded Rooms Controller for the Front Office team in Fort Lauderdale. You will manage room inventory, coordinate assignments, and ensure readiness to optimize guest arrivals and overall operations.

You will collaborate with Front Office, Housekeeping, Engineering, Reservations and Groups teams, maintaining accurate status in the PMS and pre-blocking VIPs and special requests.