Front Desk Concierge — Law Firm Client Experience

Mark Lane Law Office; Town of Texas (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Mark Lane Law Offices, P.C. seeks a highly motivated Receptionist to join a fast-paced legal team in Wisconsin. You will be the first point of contact for clients, setting the tone for the firm’s reputation with professionalism and discretion.

You will manage a high-volume call environment, schedule consultations, maintain calendars, and handle client intake with accurate data entry while supporting document preparation and general admin tasks. Clio experience is a plus.

Qualifications

• Previous receptionist or administrative experience preferred (legal setting a plus)
• Proficiency with Microsoft Office; experience with Clio or similar legal software is a bonus
• Strong time management and organizational skills
• Ability to work independently and as part of a team

Responsibilities

• Greet and assist clients in person and over the phone with professionalism and warmth
• Manage a high-volume call environment and route calls efficiently
• Schedule consultations and maintain attorney calendars with precision
• Handle client intake and ensure accurate data entry into firm systems (Clio experience is a plus)
• Maintain a clean, organized, and welcoming front office
• Assist with document preparation, scanning, filing, and general administrative support
• Monitor emails and respond or route messages appropriately
• Handle confidential information with the highest level of discretion

Skills

Self-Starter

Quick Thinker

Highly Organized

Professional Presence

Client-Focused Mindset

Reliable & Accountable

Tools

Microsoft Office

Clio (or similar legal software)

Job description

Mark Lane Law Offices, P.C. seeks a highly motivated Receptionist to join a fast-paced legal team in Wisconsin. You will be the first point of contact for clients, setting the tone for the firm’s reputation with professionalism and discretion.

You will manage a high-volume call environment, schedule consultations, maintain calendars, and handle client intake with accurate data entry while supporting document preparation and general admin tasks. Clio experience is a plus.