Front Desk Agent - Hyatt Centric Arlington

Schulte Hospitality Group; Arlington (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Daily pay

Free telemedicine access

401(k) plan with company match

Paid parental leave

Employee assistance program

Job summary

A prominent hotel management company in Arlington is seeking a dynamic Guest Service Representative. This role focuses on welcoming guests, managing front desk operations, and ensuring a positive guest experience. Candidates should have a high school education and at least one year of front desk experience. The position offers a supportive work environment with daily pay and robust benefits, including health insurance and paid time off.

Qualifications

• Minimum of one (1) year in front desk operations required.
• In-depth knowledge of hotel front desk operations is essential.

Responsibilities

• Greets guests focusing on personal recognition.
• Assists in preparing welcome amenities.
• Checks in VIPs prior to arrival.
• Handles cash and performs cash drops correctly.

Skills

Basic computer skills

Effective communication

Time management

Education

High school education

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's In It For You?

When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work today, get paid today, with daily pay!
• Free telemedicine and virtual mental health care access for all associates starting day one!
• Multiple health insurance and life insurance options
• 401(k) plan + company match
• Paid parental leave
• Paid time off
• Holiday pay
• Pet insurance
• Employee assistance program
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships and more!

Our Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties And Responsibilities

• Greets guests as they arrive, focusing on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escorts VIPs to room and checks them in prior to arrival.
• Answers the telephone within three rings with a smile and answers questions accordingly or transfers as needed.
• Responsible for issued bank, counts bank at beginning and end of shift, ensures all cash drops are done in accordance with proper cash handling procedures and reports all cash over/shorts to management.
• Keeps front desk area clean and organized.
• Assists with lobby activation as needed.
• Utilizes proper procedures when handling guest PPI data.
• Follows checklist when going through check-in or check-out with guest, always retrieves necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries.
• Performs various other duties as assigned to meet business objectives.

Education And Experience

• Minimum of one (1) year in front desk operations.
• In-depth knowledge of hotel front desk operations.
• Minimum of high school education.

Knowledge, Skills And Abilities

• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.

Schulte Hospitality Group is an Equal Opportunity Employer.