Front Desk Concierge — Hospitality with Purpose

Sunrise Senior Living; Rocklin (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

PTO and holidays

Tuition reimbursement

Bonus opportunities

Employee assistance program

Discount program

MyFlexPay

Job summary

Sunrise Senior Living is seeking a Front Desk Concierge to create a warm, safe, and organized community experience for residents, families, and visitors in Rocklin, CA. You will greet guests, manage calls, aid the Sales team, and support move-in and marketing activities.

The role requires strong customer service skills, professionalism, and the ability to multitask in a fast-paced environment, with proficiency in Microsoft Office and confidentiality. A high school diploma is required.

Qualifications

• Proven customer service experience in fast-paced environments.
• Strong communication and interpersonal skills, with professional demeanor.
• Ability to handle confidential information with discretion.

Responsibilities

• Greet visitors, residents, and families with warmth and professionalism.
• Answer and route calls, taking accurate messages and maintaining records.
• Provide community overviews and support Sales with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment and data entry tasks.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Time management

Confidentiality

Microsoft Office

Organization

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Sunrise Senior Living is seeking a Front Desk Concierge to create a warm, safe, and organized community experience for residents, families, and visitors in Rocklin, CA. You will greet guests, manage calls, aid the Sales team, and support move-in and marketing activities.

The role requires strong customer service skills, professionalism, and the ability to multitask in a fast-paced environment, with proficiency in Microsoft Office and confidentiality. A high school diploma is required.