Front Desk Concierge - Hospitality with Purpose

Sunrise Senior Living; Westlake Village (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

Disability Plans

Retirement Savings Plans

Employee Assistance Program / Discount

Paid time off (PTO), sick time, and

myFlexPay

Tuition Reimbursement

Bonuses potential

Job summary

Sunrise Senior Living in Westlake Village, CA is seeking a Front Desk Concierge to greet visitors, residents, and families, maintain a warm, safe, and organized community, and support the Sales team with inquiries. The role requires a High School Diploma, strong customer service, excellent communication, and proficiency with Microsoft Office.

You will manage calls, move-in preparations, appointments, and ensure confidentiality, reflecting Sunrise’s hospitality.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Organized with excellent time management and ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Time management

Multitasking

Confidentiality

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Sunrise Senior Living in Westlake Village, CA is seeking a Front Desk Concierge to greet visitors, residents, and families, maintain a warm, safe, and organized community, and support the Sales team with inquiries. The role requires a High School Diploma, strong customer service, excellent communication, and proficiency with Microsoft Office.

You will manage calls, move-in preparations, appointments, and ensure confidentiality, reflecting Sunrise’s hospitality.