Front Desk Concierge ~ Hoboken, New Jersey

Evolve Med Spa; Hoboken (NJ); Sur place; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

401(k) with company matching

Discounted aesthetic treatments

Employee discounts

Professional development and growth

Résumé du poste

Evolve Med Spa in Hoboken, NJ is seeking a full-time Front Desk Concierge to join a fast-paced, high-volume medical aesthetics clinic. You will welcome clients, manage scheduling, handle payments, promote services and memberships, and support sales and client retention while maintaining a polished, organized front desk environment.

The role emphasizes strong organizational skills, multitasking, proactive problem-solving, and a professional, friendly demeanor.

Qualifications

• At least one year of front-desk, concierge, receptionist, administrative, or similar client-facing experience.
• Experience in a busy, fast-paced, high-volume environment is required.
• Sales or service-recommendation experience with confidence to discuss products, services, memberships, and promotions.

Responsabilités

• Welcome clients and create an elevated, personalized experience.
• Manage check-in, checkout, payments, rewards, and future appointments.
• Answer calls, texts, emails, and client inquiries; schedule and coordinate appointments.

Connaissances

Front desk

Sales experience

Customer service

Multitasking

Phone skills

Outils

Zenoti

Description du poste

Front Desk Concierge - Full Time

Join one of New Jersey's most recognized medical aesthetics brands! Evolve Med Spa is seeking an experienced, energetic, sales-minded, and highly organized Full-Time Front Desk Concierge to join our busy Hoboken clinic.

This location is fast-paced, high-volume, and constantly moving. We need someone with previous front-desk experience who is confident managing multiple priorities at once, welcoming clients, answering phones and messages, coordinating appointments, processing checkouts, supporting sales, and maintaining the daily flow of a busy office. The right person will be comfortable working in an active environment where priorities can shift quickly. You should be able to stay organized, think ahead, solve problems, and remain polished and composed—even when several things require your attention at the same time. Sales is also an important part of this position. Our Concierge team educates clients about services, products, memberships, and promotions while supporting rebooking, retention, and clinic goals. You should be comfortable identifying client needs, making recommendations, and confidently promoting our services and products. Medical spa experience is not required. We welcome candidates with strong front-desk, concierge, receptionist, administrative, hospitality, sales, or customer-service experience in a busy office or client-facing environment.

What We're Looking For:

• At least one year of front-desk, concierge, receptionist, administrative, or similar client-facing experience


• Proven experience working in a busy, fast-paced, high-volume environment


• Sales or service-recommendation experience with the confidence to discuss products, services, memberships, and promotions


• Ability to manage phones, clients, scheduling, payments, messages, and changing priorities simultaneously


• Strong organization, attention to detail, and follow-through


• Confidence handling frequent interruptions while keeping daily operations on track


• A proactive, ready-to-help mindset with the ability to anticipate what needs to be done


• Professional, friendly, and composed communication


• Dependability, sound judgment, and a strong sense of ownership


• Comfort learning new systems, services, promotions, and procedures


• Medical spa, beauty, wellness, salon, hospitality, or high-end retail experience is a plus


• Zenoti experience

A Day in the Life of a Concierge:

• Welcome clients and create an elevated, personalized experience


• Manage check-in, checkout, payments, rewards, and future appointments


• Answer calls, texts, emails, direct messages, and client inquiries


• Schedule, confirm, and coordinate appointments


• Support client registration, consents, treatment photos, and clinic flow


• Learn Evolve’s services, products, promotions, and memberships


• Recommend services, products, and memberships based on client interests


• Support sales goals, rebooking, retention, referrals, and follow-up


• Maintain accurate client information and confidentiality


• Assist with inventory, office supplies, events, and daily operations


• Keep the clinic polished, organized, and client-ready

About Evolve Med Spa

Since opening in 2020, Evolve Med Spa has grown to 14 locations across New Jersey, New York, Pennsylvania, and Maryland.

Evolve has been named one of New Jersey's Best Medical Spas for 2026, received multiple Best Med Spa and Best Botox + Filler honors, and was recognized by The Silicon Review as one of the \"5 Best Healthcare Companies to Watch\".

Schedule Commitment:

This is a full-time, 5 day per week position. Candidates must have the flexibility to work during all clinic operating hours, including evenings and Saturdays.

• Monday: 9:00 AM-6:00 PM


• Tuesday: 10:00 AM-7:00 PM


• Wednesday-Thursday: 10:00 AM-8:00 PM


• Friday: 10:00 AM-6:00 PM


• Saturday: 9:00 AM-5:00 PM

Compensation & Benefits:

• $20-$23 per hour, plus monthly bonus potential


• Full health insurance package


• Paid time off


• 401(k) with company matching


• Complimentary and discounted aesthetic treatments


• Employee discounts on products


• Professional development and advancement opportunities

If you are an experienced front-desk professional who is organized, sales-minded, and energized by a busy environment, we would love to meet you.