Lead Patient Care Coordinator

Zohorecruit; Hoboken (NJ); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

On-site role

Commission

Job summary

Zohorecruit is assisting a wellness and aesthetics med spa in Hoboken, NJ with a lead front desk role. You will manage patient experience from first contact to checkout, drive membership enrollment, and own retention outcomes in a consultative, white-glove setting.

The position emphasizes on-site work, strong closing ability, and cross-functional coaching of a small 1-2 person team, with growth opportunities as the clinic expands its services and membership programs.

Qualifications

• Front desk or coordinator experience in relevant wellness/med spa settings.
• Ability to close sales and guide conversations professionally.
• Exposure to memberships, packages, or retention programs.
• Comfort with scheduling systems and administrative tools; Zenoti a plus.

Responsibilities

• Lead-to-visit conversion: respond to inquiries, book visits, and maintain flow.
• Membership enrollment: explain services/promotions and close when appropriate.
• Membership retention: proactive outreach and reactivation follow-ups.
• Rebooking: support sales by scheduling and coordinating with the team.
• Front desk operations: check-ins/outs, accurate records, and calm service.

Skills

Customer-facing

Closing instincts

Membership retention

Scheduling software

Spanish preferred

CRM systems

Team leadership

Tools

Zenoti

Job description

Hoboken, United States | Posted on 09/28/2026

• State/Province New Jersey
• Country United States

Job Description

Business Type:
Wellness & Aesthetics Med Spa

Location:
Hoboken Area, NJ (On-Site)

Schedule:
Tue 11-6:30 | Wed 9:30-6:30 | Thu 11-7:30 | Fri 9:30-5:30 | Sat 9:30-2:30 (Mon/Sun closed)

Employment:
Full-Time

Compensation:
$20/hr base + Commission - commission structure reviewed in recruiter interview

Language:
Spanish highly preferred (not required) - bilingual candidates prioritized in review

If you love a consultative close and take pride in white-glove patient service, this is a front-desk leadership role with real ownership. You will manage the patient experience from first contact to check-out and drive outcomes tied to membership enrollment and membership retention. If you enjoy consultative care - not assembly-line medicine - and want to grow with a clinic investing in quality, keep reading.

What You’ll Own: Sales + Retention

• Lead-to-visit conversion: respond to inquiries, book visits, and keep patients moving through the schedule with strong follow-up discipline.
• Membership enrollment: confidently explain services, promotions, and membership programs - and ask for the close at the right time.
• Membership retention: prevent churn with save conversations, proactive outreach, and reactivation follow-ups. This role explicitly prioritizes retention programs.
• Rebooking: support sales by rebooking appointments and collaborating with the team to hit retention goals.

What You’ll Run: Front Desk Operations

• Keep patient flow seamless: check-ins/outs, accurate records, and calm service recovery when things get busy.
• Own the schedule: confirmations, waitlist management, and daily optimization to reduce gaps and no-shows.
• Maintain a high-standards environment: professional presence, crisp communication, and a lobby that matches the brand experience.

This is a lead role. You will help set the pace at the desk, coach standards day-to-day, and support a small team of 1-2 other PCCs. The lead seat carries real ownership - not a title without substance.

How Success is Measured

These are the core KPIs tracked for this role:

• Patient satisfaction and loyalty
• Appointment rebooking rate
• Membership conversion percentage
• Accuracy of scheduling and documentation

Plus practical sales-desk indicators: follow-up completion and show-rate management.

What You Bring

• Customer-facing front desk or coordinator experience in a relevant environment: med spa, dental/ortho, plastics, concierge, hospitality, or similar.
• Closing instincts: you can guide a conversation, handle objections, and ask for commitment in a way that feels professional - not pushy.
• Exposure to memberships, packages, or retention - or adjacent conversion responsibility such as treatment plan acceptance, service upgrades, or subscription programs.
• Strong scheduling and systems comfort; scheduling software and administrative tools experience preferred. Zenoti is a plus.
• Ability to multitask, stay organized, and remain calm in a busy patient-facing environment.
• Schedule availability to cover clinic hours including evenings and Saturdays as needed.
• Spanish highly preferred (not required). Bilingual candidates will be prioritized in review.
• $20/hr base + Commission. Commission structure and performance incentives reviewed in the recruiter interview.
• Growth pathway: this is a lead seat with real scope and room to expand responsibility over time.
• Consistent schedule with a defined weekly cadence - no unpredictable hours.
• Full-spectrum wellness and aesthetics environment where your contribution to membership and retention is visible and rewarded.

About This Practice

This is an established, full-spectrum wellness and aesthetics med spa in Hoboken, NJ. The model blends advanced aesthetic services - injectables, skincare, microneedling - with longevity-focused care including hormone optimization, IV therapy, and medical weight management. The practice is built around a high-touch, consultative patient experience - not assembly-line medicine. The right person for this role is someone who takes pride in white-glove service, earns patient trust through genuine attention, and understands that the front desk drives the outcomes that keep patients coming back.

EOE + AI Disclosure

We’re recruiting on behalf of our client/employer partner, an Equal Opportunity Employer.