Front Desk Concierge & Guest Experience Lead (7am–3pm)

Four Points by Sheraton; Kansas City (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

Four Points by Sheraton Kansas City is seeking a friendly Front Desk Associate for a 7AM–3PM shift. You will greet guests, check in and out, and provide accurate information and services to arriving, departing, and in-house guests.

Responsibilities include logging messages, processing payments, handling VIP requests, explaining amenities, and staying aligned with brand standards. Excellent customer service, calm under pressure, and initiative are essential.

Qualifications

• High School education and relevant hotel experience required.
• Ability to handle guest objections and disputes professionally.
• Ability to work well in stressful, high-pressure situations and show initiative.

Responsibilities

• Greet guests on arrival and make them feel welcome.
• Administer check-ins and check-outs and process guest payments.
• Respond to guest inquiries and provide accurate information and services.
• Log and deliver messages, packages and mail promptly.
• Explain amenities and promotions to guests and assist with special requests.

Skills

Customer service

Stress management

Communication

Education

High School Education

Tools

Front desk software

Job description

Four Points by Sheraton Kansas City is seeking a friendly Front Desk Associate for a 7AM–3PM shift. You will greet guests, check in and out, and provide accurate information and services to arriving, departing, and in-house guests.

Responsibilities include logging messages, processing payments, handling VIP requests, explaining amenities, and staying aligned with brand standards. Excellent customer service, calm under pressure, and initiative are essential.