Guest Services Associate — Hotel Front Desk (Evenings)

Four Points by Sheraton Norwood; Norwood (MA); Presencial; USD 24.000 - 30.000; A tiempo parcial

Descripción de la vacante

Four Points by Sheraton Norwood seeks an attentive Guest Service Representative to welcome guests, manage check-in and check-out, and coordinate services throughout their stay. You will answer questions, resolve issues, and provide accurate information on hotel amenities and local attractions.

The role requires strong customer service skills, clear communication, and the ability to work collaboratively with multiple departments in a fast-paced environment.

Formación

• At least one year of customer service experience.
• Experience in a hotel front desk, reservations, hospitality, or another customer-facing environment is preferred.
• Experience in a fast-paced environment and responding to guest needs is a plus.

Responsabilidades

• Welcome and assist guests with a warm, professional demeanor from arrival to departure.
• Handle check-in/check-out, verify information, process payments, and manage reservations.
• Provide information on hotel services, amenities, and local attractions; respond to requests and resolve issues.
• Coordinate with other departments to support guest needs and events.
• Maintain accurate guest records in reservation systems and use StayPMS or similar systems.

Conocimientos

Customer service

Verbal communication

Team collaboration

Calm under pressure

Problem solving

Organization

Punctuality

Flexible schedule

Bilingual (plus)

Educación

High School Diploma or equivalent

Herramientas

StayPMS

GXP

Sertifi

Dormakaba

Descripción del empleo

Four Points by Sheraton Norwood seeks an attentive Guest Service Representative to welcome guests, manage check-in and check-out, and coordinate services throughout their stay. You will answer questions, resolve issues, and provide accurate information on hotel amenities and local attractions.

The role requires strong customer service skills, clear communication, and the ability to work collaboratively with multiple departments in a fast-paced environment.