Front Desk Guest Services Specialist

Hulsing Enterprises, LLC; Kansas City (MO); On-site; USD 22,000 - 23,000; Full time

Job summary

Hulsing Enterprises, LLC is seeking an Entry level Front Desk Agent for Four Points By Sheraton Kansas City Airport in Kansas City, MO. The role is on-site, with a split shift of 7AM to 3PM, and offers a competitive hourly wage of $16.00–$17.00.

Previous hotel experience and a high school education are preferred as you greet guests, handle check-ins/outs, and provide information and services to arriving and in-house guests.

Qualifications

• High School Education.
• Relevant hotel experience.

Responsibilities

• Greet guests warmly and check them in/out efficiently.
• Collect necessary guest information for reservations.
• Respond professionally to guest inquiries and requests.
• Operate the front desk computer system accurately.
• Log and deliver messages, packages and mail promptly.
• Be aware of rate packages and promotions in effect.
• Familiarize with in-house groups and blackout dates.
• Ensure guests are checked in/out in a friendly, efficient manner.
• Process guest payments accurately.
• Recommend transportation and local restaurant options to guests.
• Explain hotel amenities during check-in.
• Complete shift duties promptly and according to the checklist.
• Answer guest inquiries in a timely and professional manner.
• Adhere to brand standards and company policies.
• Perform other duties as assigned.

Skills

Front desk experience

Handle high pressure situations

Take initiative

Education

High School Diploma or equivalent

Job description

Hulsing Enterprises, LLC is seeking an Entry level Front Desk Agent for Four Points By Sheraton Kansas City Airport in Kansas City, MO. The role is on-site, with a split shift of 7AM to 3PM, and offers a competitive hourly wage of $16.00–$17.00.

Previous hotel experience and a high school education are preferred as you greet guests, handle check-ins/outs, and provide information and services to arriving and in-house guests.