Front Desk Concierge & Guest Experience Lead

HireWow, Inc.; Norton (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Employee discount

Job summary

CANA Retail, headquartered in Massachusetts, is seeking a friendly Receptionist for CANA Norton. You will greet guests, verify IDs, manage check-in and the waitlist, and set a welcoming tone before guests reach the sales floor.

This role blends hospitality with compliance, requires attention to detail, and offers opportunities for growth within a rapidly expanding cannabis lifestyle brand.

Qualifications

• Customer service, front-desk, or hospitality experience preferred.
• Strong verbal communication skills — friendly, clear, and confident.
• Detail-oriented and dependable; you don't cut corners.
• Comfortable with basic technology and check-in systems.
• Calm under pressure with a team-first mindset.
• Cannabis experience is a plus, but not required — we'll teach you what you need to know.

Responsibilities

• Greet every guest warmly and professionally the moment they walk in.
• Verify every guest's ID and confirm eligibility for every person who enters — zero exceptions.
• Own access control: ensure only authorized, verified guests move past reception.
• Manage check-in and the waitlist, communicate wait times accurately, and keep guests moving smoothly to the floor.
• Answer phones and handle general questions with professionalism and care.
• Invite every guest to join our free VIP rewards program at check-in — this is our #1 company priority.
• Keep the reception and waiting area clean, organized, and compliant at all times.
• Support the team and step in wherever needed.

Skills

Customer service

Front desk

Verbal communication

Attention to detail

Tech-savvy

Calm under pressure

Cannabis experience

Tools

Check-in systems

Job description

CANA Retail, headquartered in Massachusetts, is seeking a friendly Receptionist for CANA Norton. You will greet guests, verify IDs, manage check-in and the waitlist, and set a welcoming tone before guests reach the sales floor.

This role blends hospitality with compliance, requires attention to detail, and offers opportunities for growth within a rapidly expanding cannabis lifestyle brand.