Customer Experience Specialist - Cannabis Open Availability

Planet 13; Paradise (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Planet 13, a premier Las Vegas cannabis retailer, seeks a Guest Relations Specialist to welcome on-site visitors and determine their business needs. You will provide exceptional customer service, educate customers about products, and ensure compliant, informative experiences for all guests.

Responsibilities include greeting guests, managing wait times, data entry, and maintaining a clean, welcoming environment while upholding company policies and confidentiality.

Qualifications

• High school diploma or GED or 1–3 months related experience.
• Must be 21+ years old and able to obtain NV State Agent Card.
• Excellent customer service and communication skills required.

Responsibilities

• Greet visitors and determine the nature of their business.
• Provide exceptional customer service and manage inquiries.
• Educate customers about products and compliance requirements.
• Enter visitor data accurately into the system.
• Maintain a welcoming and organized work area.
• Follow HR policies including confidentiality and non-disclosure.

Skills

Customer service

Communication

Teamwork

Attention to detail

Problem solving

Multitasking

Education

High school diploma or GED

1–3 months related experience

Tools

Basic computer skills

Job description

Planet 13, a premier Las Vegas cannabis retailer, seeks a Guest Relations Specialist to welcome on-site visitors and determine their business needs. You will provide exceptional customer service, educate customers about products, and ensure compliant, informative experiences for all guests.

Responsibilities include greeting guests, managing wait times, data entry, and maintaining a clean, welcoming environment while upholding company policies and confidentiality.