Receptionist Norton

HireWow, Inc.; Norton (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Employee discount

Job summary

CANA Retail, headquartered in Massachusetts, is seeking a friendly Receptionist for CANA Norton. You will greet guests, verify IDs, manage check-in and the waitlist, and set a welcoming tone before guests reach the sales floor.

This role blends hospitality with compliance, requires attention to detail, and offers opportunities for growth within a rapidly expanding cannabis lifestyle brand.

Qualifications

• Customer service, front-desk, or hospitality experience preferred.
• Strong verbal communication skills — friendly, clear, and confident.
• Detail-oriented and dependable; you don't cut corners.
• Comfortable with basic technology and check-in systems.
• Calm under pressure with a team-first mindset.
• Cannabis experience is a plus, but not required — we'll teach you what you need to know.

Responsibilities

• Greet every guest warmly and professionally the moment they walk in.
• Verify every guest's ID and confirm eligibility for every person who enters — zero exceptions.
• Own access control: ensure only authorized, verified guests move past reception.
• Manage check-in and the waitlist, communicate wait times accurately, and keep guests moving smoothly to the floor.
• Answer phones and handle general questions with professionalism and care.
• Invite every guest to join our free VIP rewards program at check-in — this is our #1 company priority.
• Keep the reception and waiting area clean, organized, and compliant at all times.
• Support the team and step in wherever needed.

Skills

Customer service

Front desk

Verbal communication

Attention to detail

Tech-savvy

Calm under pressure

Cannabis experience

Tools

Check-in systems

Job description

About

CANA Retail is a rapidly growing, multi-location cannabis lifestyle brand headquartered in Massachusetts. We are passionate about serving our customers and communities with enthusiasm and purpose — working tirelessly to elevate and evolve the world's relationship with cannabis.

Our mission is to become America's leading cannabis brand at serving customers by offering the largest selection and value of high-quality, curated cannabis products in a welcoming and modern environment. At CANA, we believe in meaningful work, meaningful relationships, and the relentless pursuit of excellence.

The Position

We're looking for a warm, sharp, and dependable Receptionist to be the first face every guest sees at CANA Norton. You own the front desk — greeting guests the moment they walk in, verifying every ID, managing check-in and the waitlist, and setting the tone for a legendary visit before a guest ever reaches the sales floor.

This is a fast-paced, guest-facing, compliance-critical role. You're equal parts hospitality and gatekeeper — and you take both seriously.

Key Responsibilities

• Greet every guest warmly and professionally the moment they walk in.

• Verify every guest's ID and confirm eligibility for every person who enters — zero exceptions.

• Own access control: ensure only authorized, verified guests move past reception.

• Manage check-in and the waitlist, communicate wait times accurately, and keep guests moving smoothly to the floor.

• Answer phones and handle general questions with professionalism and care.

• Invite every guest to join our free VIP rewards program at check-in — this is our #1 company priority.

• Keep the reception and waiting area clean, organized, and compliant at all times.

• Support the team and step in wherever needed.

Qualifications

• Customer service, front-desk, or hospitality experience preferred.

• Strong verbal communication skills — friendly, clear, and confident.

• Detail-oriented and dependable; you don't cut corners.

• Comfortable with basic technology and check-in systems.

• Calm under pressure with a team-first mindset.

• Cannabis experience is a plus, but not required — we'll teach you what you need to know.

Additional Requirements

• Must be 21 years of age or older.

• Valid driver's license or state-issued ID required.

• Must pass all required background checks.

• Ability to work nights, weekends, and holidays.

• Must comply with all applicable state and company regulations.

• Must be able to sit or stand for extended periods throughout a shift.

Benefits

After a successful probationary period, full-time employees are eligible for:

• Health, Dental, and Vision Insurance

• Retirement Plans

• Paid Time Off

• Employee Discount

Compensation

Starting pay: $16.00/hour. This role does not include tips. Opportunities for career growth within a rapidly expanding company.

Job Type

Full-Time / Part-Time

Location

242 Mansfield Avenue, Norton, MA