Front Desk Concierge & Guest Experience Host

Gold Country Casino Resort; Oroville (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401K match

Medical, Dental, Vision, Life

PTO

Job summary

Gold Country Casino Resort is seeking a Hospitality Host for the Hotel Front Desk experience in Oroville, CA. This full-time role supports the hotel team by delivering proactive service, welcoming guests, and ensuring smooth check-in/check-out while upholding service excellence standards.

The position involves assisting guests with reservations, information on local activities, and coordination across hotel departments to create memorable stays.

Qualifications

• Ability to welcome and register guests at the Front Desk.
• Provide accurate information on hotel services and local area.

Responsibilities

• Greet, check-in and check-out guests at the hotel front desk.
• Answer guest inquiries in accordance with policies and standards.
• Assist guests with dining, reservations, transportation and local recommendations.
• Maintain knowledge of property, services, and local activities.

Skills

Front desk operations

Guest service excellence

Phone etiquette

Multitasking

Job description

Gold Country Casino Resort is seeking a Hospitality Host for the Hotel Front Desk experience in Oroville, CA. This full-time role supports the hotel team by delivering proactive service, welcoming guests, and ensuring smooth check-in/check-out while upholding service excellence standards.

The position involves assisting guests with reservations, information on local activities, and coordination across hotel departments to create memorable stays.