Front Desk Concierge & Guest Experience (Flexible)

Accor; Miami (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

Accor is seeking a Front Desk Associate in Miami to warmly welcome guests, handle check-in/check-out, and provide concierge services. You will collaborate with housekeeping for arrivals and VIP needs, while promoting loyalty programs and hotel amenities.

A strong emphasis on accuracy, discretion, and guest satisfaction drives daily tasks. The role requires flexibility in schedule and excellent communication, with responsibility for maintaining guest relations and smooth front desk flow in a busy

Qualifications

• Check-in/check-out guests courteously and efficiently.
• Provide information and concierge services to guests.
• Upsell services and promote loyalty programs where appropriate.
• Maintain confidentiality of guest information and hotel data.
• Input and access information in the property management system.

Responsibilities

• Perform check-in and check-out with accuracy and friendly communication.
• Coordinate with housekeeping for arrivals, departures, and VIP needs.
• Handle guest inquiries, resolve issues, and maintain positive relations.
• Promote hotel features, hours of operation, and services to guests.
• Support front desk operations and assist other departments as needed.

Skills

Customer service

Communication skills

Teamwork

Flexibility

Tools

Opera Cloud

Silverware

Word

Telephone system

Job description

Accor is seeking a Front Desk Associate in Miami to warmly welcome guests, handle check-in/check-out, and provide concierge services. You will collaborate with housekeeping for arrivals and VIP needs, while promoting loyalty programs and hotel amenities.

A strong emphasis on accuracy, discretion, and guest satisfaction drives daily tasks. The role requires flexibility in schedule and excellent communication, with responsibility for maintaining guest relations and smooth front desk flow in a busy