Front Desk Concierge — Guest Experience

PCH Hotels And Resorts, Inc.; Mobile, Northern (AL, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Renaissance Riverview Plaza Hotel in Mobile, AL, is seeking a Front Desk Clerk to deliver outstanding guest service and manage check-ins and check-outs with efficiency and professionalism.

You will verify room blocks, assist with pre-registration and room assignment, and respond to guest inquiries with accurate information. A welcoming, customer-focused approach is essential to ensure memorable stays for all guests.

Qualifications

• Front Desk Clerk responsibilities include welcoming guests and managing arrivals and departures.
• Verify accuracy of room blocks, pre-registration, and pre-assignment of rooms.

Responsibilities

• Greet guests in a hospitable manner and assist with room assignments.
• Provide information on hotel services, local amenities, and directions.
• Handle guest concerns professionally and promptly to ensure satisfaction.
• Process charges to guest accounts and maintain accurate records.

Skills

Guest service

Communication

Education

HS Diploma or GED

Job description

Renaissance Riverview Plaza Hotel in Mobile, AL, is seeking a Front Desk Clerk to deliver outstanding guest service and manage check-ins and check-outs with efficiency and professionalism.

You will verify room blocks, assist with pre-registration and room assignment, and respond to guest inquiries with accurate information. A welcoming, customer-focused approach is essential to ensure memorable stays for all guests.