Guest Experience Front Desk Agent

Riverview Plaza Hotel; Mobile (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Renaissance Riverview Plaza Hotel in Mobile, AL is seeking a Front Desk Clerk to deliver warm hospitality and ensure smooth guest arrivals and departures.

You will verify room blocks, perform pre-registration and pre-assignment of rooms, and respond promptly to guest inquiries while maintaining accurate records.

Strong skills in check-ins/check-outs, cash handling, and guest services are essential to uphold Marriott-brand standards and create memorable experiences for guests.

Qualifications

• Front desk responsibilities include greeting guests professionally.
• Verify room blocks, pre-registration, and pre-assignment of rooms.
• Post, correct, or adjust charges to guest accounts as necessary.

Responsibilities

• Warmly greets guests in a professional and hospitable manner.
• Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status.
• Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
• Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
• Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
• Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
• Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
• Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
• Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
• Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
• Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
• Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
• Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.

Skills

Guest service

Communication

Check-ins and check-outs

Cash handling

Guest inquiries

Education

High School Diploma or GED

Job description

Renaissance Riverview Plaza Hotel in Mobile, AL is seeking a Front Desk Clerk to deliver warm hospitality and ensure smooth guest arrivals and departures.

You will verify room blocks, perform pre-registration and pre-assignment of rooms, and respond promptly to guest inquiries while maintaining accurate records.

Strong skills in check-ins/check-outs, cash handling, and guest services are essential to uphold Marriott-brand standards and create memorable experiences for guests.