Front Desk Associate

OTO Development; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

OTO Development is seeking a Front Desk Associate to join our team as a reliable, flexible, and customer-focused professional. You will assist guests with check-in/check-out and throughout their stay, operate the hotel’s electronic reservation system, and handle financial transactions securely and accurately.

You will collaborate with the team to provide a welcoming and guest-centric experience. Minimal travel is required, and the property is managed by OTO Development, a leader in hotel

Qualifications

• Strong customer service and communication skills.
• Professional appearance and attitude.
• Ability to work independently and as part of a team.
• Dependable, punctual, and willing to assist where needed.
• Knowledge of hotel operations and reservation systems is a plus.

Responsibilities

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay.
• Work proficiently on the hotel’s electronic reservation system, as well, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

Skills

Customer service

Communication

Independent work

Teamwork

Dependable

Punctual

Guest interaction

Tools

Reservation systems

Hotel operations

Job description

We are looking for a reliable, flexible, and customer-focused Front Desk Associate to join our team.

• Strong customer service and communication skills
• Professional appearance and attitude
• Ability to work independently and as part of a team
• Must be dependable, punctual, and willing to assist where needed
• Ability to handle guest concerns and difficult situations professionally
• Knowledge of hotel operations and reservation systems is a plus

We are pleased to announce a wonderful opportunity for a Front Desk Associate.

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

What are the requirements for this position?

• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: Front Desk Associate

Department: Property

Hourly

Position Reports to: General Manager

Revised 5/8/26