Front Desk Concierge – Funeral Home Reception

Sci Corp; Flint (MI); On-site; USD 26,000 - 38,000; Full time

Job summary

Swartz Funeral Home in Flint, MI is seeking a courteous front desk associate to greet visitors, answer phones, and coordinate with staff. This role involves welcoming client families, routing inquiries, and providing general administrative support to ensure smooth operations.

The position requires a High School diploma and at least six months of office or receptionist experience; proficiency with MS Office and a professional, compassionate communication style are essential.

Qualifications

• High School Diploma or equivalent.
• Six months general office, receptionist, or administrative support experience preferred.
• Proficient at operating telephones, fax, copier.
• Working knowledge of MS Office Suite.

Responsibilities

• Greets guests and visitors, offering assistance when entering the building
• Notifies staff members when appointments arrive and escorts guests to appropriate room
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues
• Receives deceased belongings from family and follows chain of custody procedures
• Answers, screens, and routes incoming calls to appropriate staff members
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
• Receives incoming mail and packages
• Maintains organized and current electronic and paper files and records, such as deeds and trust files
• May perform light typing, proofreading, data entry or printing

Skills

MS Office

Professional communication

Interpersonal skills

Telephone handling

Multitasking

Education

High School Diploma

Job description

Swartz Funeral Home in Flint, MI is seeking a courteous front desk associate to greet visitors, answer phones, and coordinate with staff. This role involves welcoming client families, routing inquiries, and providing general administrative support to ensure smooth operations.

The position requires a High School diploma and at least six months of office or receptionist experience; proficiency with MS Office and a professional, compassionate communication style are essential.