Front Desk Concierge — Community Health Access

Community Health Connections; Leominster (MA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

401k

Generous vacation and personal time

Sick time

Medical insurance

Dental and vision insurance

Life insurance

Long-Term disability

Employee Assistance Program (EAP)

Discounts on travel and entertainment

Job summary

Community Health Connections is seeking a Front Desk Receptionist for the Optometry department in central Massachusetts. You will manage patient check-ins, update records, book appointments and assist with walk-ins while maintaining accurate encounter forms and cash reconciliation.

The role requires a High School Diploma or GED, with preferred associate degree and English proficiency. Bilingual Spanish is a plus; healthcare setting experience is favored.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Bilingual in Spanish a plus.
• 1 year similar work experience or in a medical office preferred.
• Knowledge of basic medical terminology preferred.
• Demonstrated interpersonal relationship skills.
• Proficiency in reading, writing and speaking English.
• Ability to work in a fast-paced, high telephone call volume office.

Responsibilities

• Receives and directs incoming patients.
• Updates patient information related to demographics and insurance.
• Follows health center protocol for check-in, encounter form and check-out.
• Assists walk-in patients with appointments and/or picking up prescriptions or forms.
• Places reminder calls to patients with upcoming appointments.
• Schedules walk-in appointments with Nurse of the Day.
• Schedules patient appointments according to protocol.
• Provides coverage to Medical Records as needed.

Skills

Customer service

Bilingual Spanish

Communication skills

English proficiency

Phone etiquette

Education

High School Diploma or GED

Associate degree in secretarial science

Job description

Community Health Connections is seeking a Front Desk Receptionist for the Optometry department in central Massachusetts. You will manage patient check-ins, update records, book appointments and assist with walk-ins while maintaining accurate encounter forms and cash reconciliation.

The role requires a High School Diploma or GED, with preferred associate degree and English proficiency. Bilingual Spanish is a plus; healthcare setting experience is favored.