Front Desk Receptionist

Valid8 Financial, Inc.; Los Angeles (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Valid8 Financial, Inc. in Los Angeles is looking for a dedicated Front Desk Associate to enhance patient care and support the optometric practice. Responsibilities include greeting patients, scheduling appointments, managing records, and ensuring a positive workflow. Candidates should have a high school diploma, at least two years of customer service experience, and strong organizational and communication skills. Proficiency in Microsoft Office is required. This role is vital for maintaining the office's efficiency and exceptional patient care.

Qualifications

• Minimum of two years’ experience in customer service.
• Experience as a receptionist in an optometry office is a plus.

Responsibilities

• Greet patients and visitors professionally.
• Schedule and confirm appointments.
• Perform clerical duties such as data entry.
• Collect accurate demographics and insurance information.
• Ensure confidentiality and compliance with policies.

Skills

Organizational skills

Communication skills

Microsoft Office proficiency

Multitasking skills

Customer service experience

Education

High school diploma or equivalent

Job description

We are seeking a dedicated and detail-oriented Front Desk Associate to join our team. In this role, you will play a crucial part in providing exceptional patient care and supporting the optometric practice. As a Front Desk Associate, you will assist in various clinical and administrative tasks including assisting patients during the check in process, payment collection, data collection, check out process, and ensuring a smooth and efficient workflow within the office.

Education and Experience

• High school diploma or equivalent.
• Two years’ minimum experience in customer service.

Essential Skills and Abilities

• Excellent organizational skills with attention to detail to maintain accurate records.
• Ability to work collaboratively within a team while also being self-motivated.
• Strong reliability and a track record of punctuality.
• Proficiency with typing, Microsoft Office, and general computer skills.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Experience as a receptionist in an optometry office is a plus but not required.

Essential Functions and Responsibilities

• Greet patients and visitors professionally, ensuring a positive first impression of the practice.
• Schedule and confirm appointments, managing the calendar effectively to optimize patient flow.
• Perform clerical duties such as scanning, data entry, etc.
• Collect accurate demographics and insurance eligibility information.
• Register new and established patients according to expected workflows.
• Capture and update insurance information in the patient’s record.
• Complete enrollment and necessary forms for financial programs.
• Complete necessary clinical forms required for patient visit.
• Ensure forms and insurance cards/eligibility are scanned and indexed appropriately and timely.
• Ensure confidentiality and compliance with company policies regarding sensitive information.

Sensory, Motor Requirements

• Extensive use of computers.
• Ability to hear and speak clearly.
• Freedom to move about offices, practice locations.
• Able to sit for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.