Front Desk Concierge — Boutique Hotel Experience

Hotel Orielle, Autograph Collection; Savannah (GA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereav…

Flexible schedules

Job summary

Hotel Orielle, Autograph Collection in Savannah invites a friendly Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and respond to inquiries with professionalism and empathy. You will handle guest transactions, provide local recommendations, coordinate with other departments to ensure seamless service, and uphold a pristine front desk environment.

A High School diploma and hospitality experience are preferred; ability to work evenings, weekends, and holidays is

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Skills

Customer service

Cash handling

Communication skills

PMS software

Multitasking

Education

High School diploma or equivalent

Tools

Hotel PMS

Job description

Hotel Orielle, Autograph Collection in Savannah invites a friendly Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and respond to inquiries with professionalism and empathy. You will handle guest transactions, provide local recommendations, coordinate with other departments to ensure seamless service, and uphold a pristine front desk environment.

A High School diploma and hospitality experience are preferred; ability to work evenings, weekends, and holidays is