Guest Experience Concierge, Front Desk

Oxford Collection; Portland, Northern (OR, KY); Hybrid; USD 26,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision coverage

401(k) with profit sharing

Paid time off

Exclusive employee discounts

Training & career growth

Job summary

Oxford Collection of hotels is seeking a friendly Front Desk Agent to greet guests, process check-ins and check-outs, and provide accurate information about rooms, services, and local attractions. You will uphold our hospitality standards in a fast-paced, guest-first environment.

Ideal candidates have strong communication skills, a positive attitude, and a willingness to learn. This on-site role offers competitive hourly pay, benefits, and opportunities for growth within our growing collection

Qualifications

• High School Diploma or GED preferred.
• Prior experience in customer service or hospitality is beneficial but not required.
• On-the-job training will be provided.
• Familiarity with basic computer applications such as Microsoft Office is advantageous.
• Any previous experience in a front desk, reception, or related role is a plus but not mandatory.

Responsibilities

• Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner while upholding the Oxford Collection of hotels standards and culture.
• Assist guests with arrival and departure from hotel, including occasional bell or valet assistance as needed.
• Complete the registration process, confirming pertinent information in accordance to established guidelines.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Provide information about the hotel, rooms, amenities, packages and promotions in addition to local area offerings and events.

Skills

Customer service

Hospitality mindset

Adaptability

Interpersonal communication

Detail oriented

Team orientation

Ethics integrity values

Stress management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Oxford Collection of hotels is seeking a friendly Front Desk Agent to greet guests, process check-ins and check-outs, and provide accurate information about rooms, services, and local attractions. You will uphold our hospitality standards in a fast-paced, guest-first environment.

Ideal candidates have strong communication skills, a positive attitude, and a willingness to learn. This on-site role offers competitive hourly pay, benefits, and opportunities for growth within our growing collection