Front Desk Concierge

Stratton Amenities; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Stratton Amenities in Tampa, FL is seeking a Front Desk Associate to manage the front desk operations of a residential community with a polished, hospitality-driven experience. You will greet residents and guests, handle building access, and log packages and service requests to ensure a seamless resident experience.

This role offers flexible day, evening, and overnight shifts with opportunities for growth into lead or full-time site roles.

Qualifications

• Prior front desk, concierge, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Reliable, punctual, and detail-oriented.
• Comfortable using computers, phones, and basic systems.

Responsibilities

• Greet residents and guests promptly with a professional and welcoming demeanor.
• Manage building access, visitor logs, and resident notifications.
• Answer and direct incoming calls in a clear and courteous manner.
• Accept and log packages, deliveries, and service requests accurately.
• Maintain a clean, organized, and controlled front desk area.
• Monitor lobby activity and report any concerns or incidents appropriately.
• Follow property-specific procedures and Stratton service standards at all times.
• Coordinate with property management and on-site staff as needed.

Job description

Tampa, United States | Posted on 10/12/2026

Position Summary

The Front Desk Associate is responsible for managing the front desk operations of a residential community while delivering a polished, hospitality-driven experience. This role requires strong communication, attention to detail, and the ability to maintain professionalism in a fast-paced environment.

Key Responsibilities

Greet residents and guests promptly with a professional and welcoming demeanor

Manage building access, visitor logs, and resident notifications

Answer and direct incoming calls in a clear and courteous manner

Accept and log packages, deliveries, and service requests accurately

Maintain a clean, organized, and controlled front desk area

Monitor lobby activity and report any concerns or incidents appropriately

Follow property-specific procedures and Stratton service standards at all times

Coordinate with property management and on-site staff as needed

Qualifications

Prior front desk, concierge, hospitality, or customer service experience preferred

Strong communication and interpersonal skills

Professional appearance and demeanor

Reliable, punctual, and detail-oriented

Comfortable using computers, phones, and basic systems

Ability to remain composed and attentive throughout the shift

Schedule

Flexible scheduling based on property needs

Day, evening, and overnight shifts available

Full-time and part-time positions offered

Compensation

Competitive hourly pay based on experience and schedule

Opportunities for growth into lead or full-time site roles

Indoor, customer-facing role within a residential community

Requires standing, walking, and maintaining an active lobby presence

Stratton Amenities is an equal opportunity employer.