Front Desk Concierge

Strattonamenities; Tampa (FL); On-site; USD 20,664 - 27,552; Full time

Job summary

Stratton Amenities in Tampa is seeking a Front Desk Associate to manage front desk operations in luxury residential communities. This role emphasizes providing a polished, hospitality-driven experience while handling resident and guest interactions. Ideal candidates should possess strong communication skills and prior experience in customer service. Flexible scheduling options are available for both full-time and part-time positions. Competitive hourly pay based on experience and schedule is offered.

Qualifications

• Prior front desk, concierge, hospitality, or customer service experience preferred.
• Professional appearance and demeanor required.
• Reliable, punctual, and detail-oriented.

Responsibilities

• Greet residents and guests promptly with a professional and welcoming demeanor.
• Manage building access, visitor logs, and resident notifications.
• Answer and direct incoming calls in a clear and courteous manner.
• Accept and log packages, deliveries, and service requests accurately.

Skills

Strong communication

Interpersonal skills

Attention to detail

Ability to maintain professionalism

Job description

Tampa, United States | Posted on 05/04/2026

Stratton Amenities provides front desk concierge and hospitality staffing for luxury residential communities. Our teams are trained to deliver consistent, professional service and maintain a strong lobby presence at all times.

Position Summary

The Front Desk Associate is responsible for managing the front desk operations of a residential community while delivering a polished, hospitality-driven experience. This role requires strong communication, attention to detail, and the ability to maintain professionalism in a fast-paced environment.

Key Responsibilities

• Greet residents and guests promptly with a professional and welcoming demeanor
• Manage building access, visitor logs, and resident notifications
• Answer and direct incoming calls in a clear and courteous manner
• Accept and log packages, deliveries, and service requests accurately
• Maintain a clean, organized, and controlled front desk area
• Monitor lobby activity and report any concerns or incidents appropriately
• Follow property-specific procedures and Stratton service standards at all times
• Coordinate with property management and on‑site staff as needed

Qualifications

• Prior front desk, concierge, hospitality, or customer service experience preferred
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Reliable, punctual, and detail-oriented
• Comfortable using computers, phones, and basic systems
• Ability to remain composed and attentive throughout the shift

Schedule

• Flexible scheduling based on property needs
• Day, evening, and overnight shifts available
• Full‑time and part‑time positions offered

Compensation

• Competitive hourly pay based on experience and schedule
• Opportunities for growth into lead or full‑time site roles
• Indoor, customer‑facing role within a residential community
• Requires standing, walking, and maintaining an active lobby presence

Stratton Amenities is an equal opportunity employer.