Front Desk Concierge

Stratton Amenities; Washington (District of Columbia); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities seeks a Front Desk Associate to manage the front desk in a residential community with a polished, hospitality-driven experience. You will greet residents, handle access, calls, deliveries and service requests while upholding professional standards.

This on-site role offers flexible day/evening/overnight shifts, with full-time and part-time opportunities and competitive hourly pay. Indoor, customer-facing duties support a welcoming lobby presence.

Qualifications

• Front desk or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Reliable, punctual and detail-oriented.
• Comfortable using computers, phones, and basic systems.
• Ability to remain composed and attentive during shifts.

Responsibilities

• Greet residents and guests professionally and warmly.
• Manage building access, visitor logs, and resident notifications.
• Answer and route calls clearly and courteously.
• Log packages, deliveries, and service requests accurately.
• Maintain a clean, organized front desk area.
• Monitor lobby activity and report concerns as needed.
• Follow Stratton service standards and property procedures.
• Coordinate with property management and on-site staff as needed.

Skills

Front desk experience

Communication skills

Professional appearance

Reliability & punctuality

Tech literacy

Attention to detail

Job description

Washington, United States | Posted on 08/17/2026

Stratton Amenities provides front desk concierge and hospitality staffing for luxury residential communities. Our teams are trained to deliver consistent, professional service and maintain a strong lobby presence at all times.

Position Summary

The Front Desk Associate is responsible for managing the front desk operations of a residential community while delivering a polished, hospitality-driven experience. This role requires strong communication, attention to detail, and the ability to maintain professionalism in a fast-paced environment.

Key Responsibilities

• Greet residents and guests promptly with a professional and welcoming demeanor
• Manage building access, visitor logs, and resident notifications
• Answer and direct incoming calls in a clear and courteous manner
• Accept and log packages, deliveries, and service requests accurately
• Maintain a clean, organized, and controlled front desk area
• Monitor lobby activity and report any concerns or incidents appropriately
• Follow property-specific procedures and Stratton service standards at all times
• Coordinate with property management and on-site staff as needed

Qualifications

• Prior front desk, concierge, hospitality, or customer service experience preferred
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Reliable, punctual, and detail-oriented
• Comfortable using computers, phones, and basic systems
• Ability to remain composed and attentive throughout the shift

Schedule

• Flexible scheduling based on property needs
• Day, evening, and overnight shifts available
• Full-time and part-time positions offered

Compensation

Competitive hourly pay based on experience and schedule

Opportunities for growth into lead or full-time site roles

Indoor, customer-facing role within a residential community

Requires standing, walking, and maintaining an active lobby presence

Pay range: $17-$18 per hour

• health insurance
• dental insurance
• vision insurance
• paid sick leave
• paid time off

Stratton Amenities is an equal opportunity employer.