Front Desk Concierge

Smile-Shopp; Dublin (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Mentorship program

Career growth opportunities

Modern facilities

Job summary

Smile-Shopp is seeking a friendly dental front desk associate to greet patients and manage schedules with warmth and professionalism.

You will handle patient data across multiple software systems, verify insurance, and communicate appointment details by phone, email, text, and in person. The role requires confidentiality, accuracy, and strong dental terminology knowledge.

Qualifications

• 1+ years of medical or dental front desk experience.
• Experience with medical or dental insurance verification.
• Detail oriented and comfortable in a fast paced environment.
• Punctual, professional, and confidential in all interactions.
• Exceptional written and verbal communication skills.
• Organized with strong knowledge of dentistry and dental terminology.

Responsibilities

• Greet and engage patients with warmth and professionalism
• Manage patient data and charting across multiple software systems
• Communicate with patients on status and appointments via phone, email, text, and in person
• Maintain accurate, confidential patient records including insurance and financial information
• Schedule appointments and answer patient questions about billing and preparation
• Maintain a clean, sterile, patient centered working environment

Skills

Front desk

Dental terminology

Communication skills

Detail oriented

Confidentiality

Tools

Practice management software

Job description

Join a dental practice built on excellent patient care, strong teamwork, and a culture that supports every member of the team. This role is central to the patient experience, and thrives on collaboration with doctors and staff to deliver a consistently positive visit for every patient.

Responsibilities

• Greet and engage patients with warmth and professionalism
• Manage patient data and charting across multiple software systems
• Communicate with patients on status and appointments via phone, email, text, and in person
• Maintain accurate, confidential patient records including insurance and financial information
• Schedule appointments and answer patient questions about billing and preparation
• Maintain a clean, sterile, patient centered working environment

Qualifications

• 1+ years of medical or dental front desk experience
• Experience with medical or dental insurance verification
• Detail oriented and comfortable in a fast paced environment
• Punctual, professional, and confidential in all interactions
• Exceptional written and verbal communication skills
• Organized with strong knowledge of dentistry and dental terminology

What We Offer

• Modern facilities and advanced technology
• Mentorship and career growth opportunities
• A diverse patient base and meaningful clinical work

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