Front Desk Concierge

ROOST; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full Health, Vision, Life and Dental

401K

Paid Vacation, Holiday, Personal, andS

Job summary

ROOST Detroit is seeking a passionate front desk/concierge team member to deliver top-notch hospitality. This blended role covers concierge and hotel receptionist duties, with opportunities to engage guests and ensure memorable stays in a thoughtfully designed space.

You will manage reservations, welcome and assist guests, handle payments, and coordinate with staff to meet standards while accommodating VIP requests and planning itineraries.

Qualifications

• Be detail oriented and able to handle multiple tasks independently.
• Must be computer savvy and a quick learner.
• Strong interpersonal skills and the ability to work with the public.
• Willing to work a flexible schedule, including nights, weekends and holidays.

Responsibilities

• Manage online, phone, and in-person room reservations.
• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities.
• Take payment from customers.
• Respond to guests’ issues and complaints in a friendly, timely manner.
• Explain local amenities and attractions to guests.
• Work with other staff to ensure guest rooms meet hotel standards and accommodate special needs.
• Assist customers with planning of special events and arrange services for VIP guests.
• Create detailed itineraries for guests including transportation, restaurant reservations, tours, etc.
• Stand for extended periods and assist guests with luggage when necessary.

Skills

Detail oriented

Multi-tasking

Computer skills

Interpersonal skills

Flexible schedule

Guest service experience

Job description

ROOST Detroit is searching for a passionate candidate to join our front desk/concierge team so we can provide top-notch hospitality to our guests. This is a blended position that includes responsibilities as both concierge and hotel receptionist. We offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest’s stay.

Job Duties:

• Manage online, phone, and in-person room reservations
• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
• Take payment from customers
• Respond to guests’ issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
• Assist customers with the planning of special eventsArrange specialized services for VIP customers
• Create detailed itineraries for guests including transportation, restaurant reservations, tour reservations etc.
• Must be able to stand for extended periods and be physically capable of assisting guests with luggage when necessary.

Requirements:

• Be detailed oriented, able to work individually and handle multiple tasks simultaneously.
• Must be computer savvy and be a quick learner.
• Strong interpersonal skills and the ability to work well with co-workers and the public in a thoughtful sincere manner.
• Must be willing to work a flexible schedule. Must be willing to work nights, weekends, and holidays if necessary.

Benefits:

• Full Health, Vision, Life and Dental Coverage
• 401K
• Paid Vacation, Holiday, Personal, and Sick days

Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply. Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.