Guest Experience Concierge

Method Co; Detroit (MI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive hourly pay

Health, dental, and vision benefits

Paid time off

Employee discounts across Method Co.

Job summary

ROOST Detroit, a boutique property within Method Co, is seeking a personable Property Ambassador to welcome guests and help create a warm, design-forward stay. You will greet guests in the lobby, assist with arrivals and departures, and maintain the polished atmosphere that defines ROOST.

Circulating through public spaces, you will identify guest needs, coordinate with Front Desk and Housekeeping, and offer local Dining and cultural recommendations that reflect Detroit’s character and ROOST’s

Qualifications

• Prior hospitality or guest-facing experience preferred.
• Comfort connecting with guests in person and over the phone.
• Strong situational awareness and ability to circulate public spaces.
• Able to multitask and stay composed in a fast-paced environment.
• Familiarity with Detroit neighborhoods and culture is a plus.

Responsibilities

• Serve as the first point of contact for guests entering the lobby.
• Circulate through public spaces to maintain a visible, approachable presence.
• Assist Front Desk with luggage, deliveries, and guest requests during peak times.
• Provide local dining, culture, and neighborhood recommendations reflecting Detroit’s character.
• Monitor lobby areas and maintain cleanliness and brand-aligned ambiance.
• Support guest arrivals/departures and coordinate with Front Desk and Housekeeping.
• Address guest concerns with empathy and escalate when needed.
• Be aware of building activity to support safety and access control.
• Represent the ROOST brand voice with polished communication.

Skills

Hospitality experience

Customer service

Interpersonal skills

Situational awareness

Multitasking

Flexible schedule

Ability to lift 30 lbs

Job description

ROOST Detroit, a boutique property within Method Co, is seeking a personable Property Ambassador to welcome guests and help create a warm, design-forward stay. You will greet guests in the lobby, assist with arrivals and departures, and maintain the polished atmosphere that defines ROOST.

Circulating through public spaces, you will identify guest needs, coordinate with Front Desk and Housekeeping, and offer local Dining and cultural recommendations that reflect Detroit’s character and ROOST’s