Assistant Front Desk Manager

Method Co; Detroit (MI); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full Comprehensive Healthcare Benefits

401(K) Retirement Savings

Paid Vacation, Personal Time Off

Descripción de la vacante

ROOST Detroit is seeking an Assistant Front Desk Manager who thrives in a fast-paced hospitality setting. You will supervise day-to-day Front Office operations, motivate and train the team, and drive guest satisfaction while supporting revenue and occupancy goals.

This role requires strong English communication, attention to detail, and a collaborative, entrepreneurial mindset that fits ROOST's culture. You will greet guests warmly, resolve issues, and ensure policies and procedures are

Formación

• Supervisory front office experience and guest service focus.
• Strong English communication with guests and staff.
• Attention to detail and math accuracy for front desk tasks.
• Experience with cost controls and yield management.
• Ability to work varied schedules with reliability.

Responsabilidades

• Supervise day-to-day Front Office operations to maximize service and occupancy.
• Motivate, lead, train, and direct the Front Desk team; align on goals.
• Ensure compliance with Front Office policies and procedures.
• Greet guests warmly and provide accurate information on local attractions.
• Answer phones promptly; input messages and handle mail/faxes.
• Resolve guest complaints with thorough research and effective solutions.
• Coordinate with staff to maintain smooth front desk operations.

Conocimientos

Front Office supervision

English communication

Hospitality operations

Cost controls

Yield management

Punctuality

PMS/Windows proficiency

Herramientas

Property management system

Windows OS

Descripción del empleo

We are currently looking for a talented Assistant Front Desk Manager for ROOST Detroit, who enjoys the hospitality industry and supervising a team. The ideal Assistant Front Desk Manager for this opportunity will match the ROOST style, be an “out of the box” thinker, exhibit great leadership skills, and have a passion for an entrepreneurial culture.

Company Overview

ROOST completely reimagines the temporary living situation. ROOST offers much more than fully furnished apartments with flexible lease terms; we offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest’s stays. As a hospitality company, our people are at the heart of what we do. Progressivism, enthusiasm, entrepreneurialism, creativity, and vibrant diversity create our unique corporate culture.

Job Description

The position requires the supervision of the day-to-day Front Office operations to ensure the highest level of service to our guests, while maximizing room revenue and occupancy. The candidate must possess a strong ability to motivate, lead, train, direct, and have organization skills. Keeps the Front Desk team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Ensures compliance with all Front Office policies, standards and procedures. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information for property and local attractions. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and faxes for customers as requested. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

Requirements

• Previous Front Office supervisory experience.
• Ability to satisfactorily communicate in English (speak, read, write) with guests, management, co-workers and vendors.
• Ability to accurately compute and manipulate mathematical calculations.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Computer knowledge in Windows environment as well as proficiency in property management system.
• Experience with cost controls and yield management.
• Ability to work a variety of varying schedules.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.

Key attributes of our Assistant Front Desk Manager

• A person who enjoys a fast paced work environment and can respond quickly and smartly.
• Someone who is comfortable and experienced in giving on-the-spot feedback to colleagues in regards to service and processes.
• A person who is able to blend an authentic, unique, and personalized service with a professional approach.
• Someone who thinks and acts like an entrepreneur and will take care of the hotel and its guests as it was their own.
• Full Comprehensive Affordable Healthcare Benefits
• 401(K) Retirement Savings
• Paid Vacation, Personal Time Off

Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.