Front Desk Concierge

Stratton Amenities; Chicago (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Growth opportunities into lead or full

Competitive hourly pay based on exp

Job summary

Stratton Amenities in Chicago provides front desk and hospitality staffing for luxury residential communities. The Front Desk Associate position delivers a polished, hospitality-driven experience, managing access, logs, packages, and resident notifications with professional communication in a fast-paced environment.

The role requires reliability, strong organizational skills, and the ability to stay composed while assisting residents and guests.

Qualifications

• Prior front desk, concierge, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Reliable, punctual, and detail-oriented.
• Comfortable using computers, phones, and basic systems.
• Ability to remain composed and attentive throughout the shift.

Responsibilities

• Greet residents and guests promptly with a professional and welcoming demeanor.
• Manage building access, visitor logs, and resident notifications.
• Answer and direct incoming calls in a clear and courteous manner.
• Accept and log packages, deliveries, and service requests accurately.
• Maintain a clean, organized front desk area.
• Monitor lobby activity and report any concerns or incidents appropriately.
• Follow property-specific procedures and Stratton service standards at all times.
• Coordinate with property management and on-site staff as needed.

Skills

Front desk experience

Communication skills

Professional appearance

Punctuality

Interpersonal skills

Customer service

Computer skills

Detail-oriented

Job description

Chicago, United States

Full-Time and Part-Time Opportunities Available

Company Overview

Stratton Amenities provides front desk concierge and hospitality staffing for luxury residential communities. Our teams are trained to deliver consistent, professional service and maintain a strong lobby presence at all times.

Position Summary

The Front Desk Associate is responsible for managing the front desk operations of a residential community while delivering a polished, hospitality-driven experience. This role requires strong communication, attention to detail, and the ability to maintain professionalism in a fast-paced environment.

Key Responsibilities

• Greet residents and guests promptly with a professional and welcoming demeanor
• Manage building access, visitor logs, and resident notifications
• Answer and direct incoming calls in a clear and courteous manner
• Accept and log packages, deliveries, and service requests accurately
• Maintain a clean, organized, and controlled front desk area
• Monitor lobby activity and report any concerns or incidents appropriately
• Follow property-specific procedures and Stratton service standards at all times
• Coordinate with property management and on-site staff as needed

Qualifications

• Prior front desk, concierge, hospitality, or customer service experience preferred
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Reliable, punctual, and detail-oriented
• Comfortable using computers, phones, and basic systems
• Ability to remain composed and attentive throughout the shift

Schedule

• Flexible scheduling based on property needs
• Day, evening, and overnight shifts available
• Full-time and part-time positions offered

Compensation

• Competitive hourly pay based on experience and schedule
• Opportunities for growth into lead or full-time site roles
• Indoor, customer-facing role within a residential community
• Requires standing, walking, and maintaining an active lobby presence

Equal Opportunity Employer

Stratton Amenities is an equal opportunity employer.