Front Desk Specialist – Bilingual Social Services Concierge

Community Medical Group; Florida City (FL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

17 days paid time off

11 paid holidays + floating holiday

Medical, dental, vision coverage

401(k) with company match

Company-paid life insurance

Growth opportunities within Community

Job summary

Community Medical Group is seeking a friendly Front Desk Rep in Florida City, FL to be the first point of contact for clients and visitors at our Social Services Center. The role involves welcoming guests, managing front desk operations, directing visitors, and providing administrative support to ensure an exceptional experience.

The position requires a high school diploma or equivalent, proficiency in Microsoft Office (Excel), and strong communication and organizational skills.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, receptionist, front desk or admin support preferred.
• Proficiency with Microsoft Office applications, including Excel.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and in a team.
• Ability to manage multiple priorities in a fast-paced environment.
• Maintain professionalism with diverse populations and sensitive situations.

Responsibilities

• Provide exceptional customer service by greeting clients, visitors and patients.
• Identify visit purpose and direct to the correct department or waiting area.
• Answer and direct incoming calls and assist with general inquiries.
• Maintain accurate visitor and client logs with proper data entry.
• Coordinate client flow to Social Services staff and DCF representatives.
• Assist with scanning, faxing, copying and other document needs.
• Handle sensitive information with professionalism and discretion.
• Ensure HIPAA compliance and follow organizational policies.
• Support team operations and perform additional duties as assigned.

Skills

Excellent verbal and written comms

Strong customer service

Interpersonal skills

Strong organizational skills

Attention to detail

Team collaboration

Problem-solving ability

Multitasking in fast-paced env

Bilingual English/Spanish or Creole (P

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Community Medical Group is seeking a friendly Front Desk Rep in Florida City, FL to be the first point of contact for clients and visitors at our Social Services Center. The role involves welcoming guests, managing front desk operations, directing visitors, and providing administrative support to ensure an exceptional experience.

The position requires a high school diploma or equivalent, proficiency in Microsoft Office (Excel), and strong communication and organizational skills.