Medical Case Manager

Hesed House; Aurora (IL); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer match

Generous PTO (vacation, personal days,

Holidays

Counseling and therapy services

Wellness reimbursement

Cell phone reimbursement

Job summary

Hesed House, a leading shelter and resource center in Illinois, seeks a Medical Case Manager to connect guests with healthcare, coordinate meds, and support housing stability.

You will work under the SEEDS program, manage Medicaid processes, and collaborate with clinics, pharmacies, and community partners to promote recovery and housing success.

Qualifications

• Bachelor's degree in social work or related field.
• Strong verbal and written communication skills.
• Solid computer skills and comfort with case management software.

Responsibilities

• Serve as primary liaison with local pharmacies, coordinating refills and payments.
• Connect guests with primary care through partners and schedule medical, dental, and behavioral health appointments.
• Assist with Medicaid enrollment and benefits reinstatement.
• Support guests with housing placement goals using MAP assessments.
• Document progress and case notes in WellSky and track outcomes.

Skills

Verbal communication

Written communication

Organizational skills

Bilingual (Spanish/English)

Education

Bachelor's degree in social work or related field

Tools

WellSky

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Case Manager

Full Time Aurora, IL, US

10 days ago Requisition ID: 1092

Salary Range: $44,000.00 To $48,000.00 Annually

Medical Case Manager Full-Time Program: SEEDS Pay: $44,000-$48,000

At Hesed House, we truly believe we are going to end homelessness. As a faith-based organization and the second-largest shelter and comprehensive resource center in Illinois, we're open 24/7, 365 days a year, serving more than 1,000 people annually through shelter, case management, and connections to healthcare, legal aid, job coaching, and rehousing services.

Our mission: "To feed the hungry, clothe the naked, shelter the homeless, and give people the chance to have hope again."

The Role

For people experiencing homelessness, getting to a doctor, filling a prescription, or keeping Medicaid active can feel impossible. As our Medical Case Manager, you'll make it possible. Reporting to the Director of SEEDS Case Management, you'll help guests access and stay connected to healthcare while providing the broader case management that moves them toward stability and housing.

What you'll do:

• Serve as the primary liaison with local pharmacies, calling in refills, picking up and delivering medications, and making sure pharmacy bills are paid
• Connect guests with primary care through partners such as Aunt Martha's
• Schedule medical, dental, and behavioral health appointments, and arrange transportation and follow-up to ensure continuity of care
• Check in regularly with guests to support medication adherence and refills
• Help guests enroll in Medicaid and reinstate benefits
• Advocate for guests with hospitals, clinics, and insurance providers
• Conduct intake assessments, and use the MAP assessment to identify appropriate housing placements
• Set goals with guests, provide case management and counseling, and track progress and case notes in WellSky
• Help guests obtain essential documents such as state IDs, Social Security cards, and birth certificates
• Partner with outside agencies to connect guests with employment, mental health, substance use treatment, legal, and housing services
• Attend program, all-staff, and supervision meetings, and support other Hesed House programs as needed

You'll Thrive Here If You...

• Are a natural advocate who doesn't give up when systems get complicated
• Can meet people "where they're at" and build trust with guests facing serious health challenges
• Stay organized and follow through on the details, from refills to appointments
• Use sound judgment and stay calm in stressful situations, working with minimal supervision
• Believe in Harm Reduction and Housing First principles

This may not be the right fit if you prefer a desk-based role or would rather avoid fast-paced, sometimes unpredictable situations.

What You Bring

• Bachelor's degree in social work or a related human services field
• Strong verbal and written communication skills
• Solid computer skills and comfort with case management software
• Commitment to Harm Reduction and Housing First approaches
• Commitment to protecting guests' confidential health and personal information, with professionalism and healthy boundaries
• Ability to climb stairs regularly and lift up to 50 lbs
• Ability to pass DCFS and criminal background checks
• Experience with people experiencing homelessness or other vulnerable populations preferred, familiarity with Medicaid or healthcare navigation, basic first aid training, "street smarts," and Spanish/English bilingual skills a plus
• Medical, dental, vision and life insurance, starting your first full month
• Retirement plan with employer match
• Generous PTO, including vacation, personal days, and holidays
• Counseling and therapy services
• Wellness reimbursement and cell phone reimbursement

Help our guests get the care they need and the stability they deserve.