Front Desk & Community Outreach Specialist

Northampton Community College; United States; On-site; USD 17,000 - 22,000; Part time

Job summary

Northampton Community College is seeking a Part‑Time Front Desk Receptionist & Community Outreach Assistant to greet students and visitors, provide information about programs, and support outreach one day weekly at CareerLink in Allentown. The role emphasizes customer service, accurate information, and a welcoming environment at the Fowler Family Southside Center.

The position reports to the Fowler Building Project Manager and involves administrative duties, scheduling, and collaboration with

Qualifications

• High school diploma or equivalent.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, Teams, and other common business applications.
• Strong computer, internet, and research skills.
• Excellent verbal and written communication skills.
• Strong proofreading, grammar, and attention-to-detail abilities.
• Accurate typing and data entry skills.
• Ability to learn and communicate information about college programs, services, and community resources.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Ability to work independently while maintaining professionalism and confidentiality.
• Dependable, organized, and customer-service oriented.

Responsibilities

• Serve as the first point of contact for individuals entering the Fowler Family Southside Center.
• Greet and assist students, visitors, faculty, staff, and community members in a welcoming and professional manner.
• Respond to questions regarding Northampton Community College programs, services, classes, activities, and resources.
• Provide information regarding parking options, including street parking and garage parking validation procedures.
• Direct students and visitors to the appropriate NCC department, staff member, classroom, office, or service.
• Assist visitors with locating offices, classrooms, meeting spaces, and other facilities.
• Answer, screen, and route incoming telephone calls to appropriate departments, faculty, and staff.
• Monitor front desk activity and maintain a professional reception area.
• Contact Public Safety or other appropriate personnel when assistance is needed.

Skills

Customer service

Interpersonal skills

Microsoft Office

Outlook

Word

Excel

Teams

Data entry

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Office equipment

Job description

Northampton Community College is seeking a Part‑Time Front Desk Receptionist & Community Outreach Assistant to greet students and visitors, provide information about programs, and support outreach one day weekly at CareerLink in Allentown. The role emphasizes customer service, accurate information, and a welcoming environment at the Fowler Family Southside Center.

The position reports to the Fowler Building Project Manager and involves administrative duties, scheduling, and collaboration with