Front Desk & Collections Specialist (Law Firm)

BONVILLE & HOWARD PC; Fitchburg (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Paid time off

Bonus based on performance

Job summary

BONVILLE & HOWARD PC is seeking a front desk/collection specialist to be the first point of contact for clients and to manage front desk operations and payments. The role combines client service with accounts receivable duties in a professional law firm environment.

The ideal candidate will have strong communication skills, experience with payments and confidential information, and the ability to multitask in a fast-paced office. Bilingual English/Spanish is a plus.

Qualifications

• Previous experience in customer service, collections, front desk, or office administration preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Comfortable handling payments, financial records, and confidential information.
• Proficiency in Microsoft Office and basic computer applications.
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
• Professional appearance, positive attitude, and strong work ethic.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Greet clients and visitors professionally and direct them to the appropriate staff.
• Answer and direct incoming phone calls and respond to general inquiries.
• Schedule appointments and maintain calendars.
• Collect client payments, process transactions, and issue receipts.
• Follow up with clients regarding outstanding balances and payment arrangements.
• Maintain accurate payment records and update client accounts.
• Assist with filing, scanning, data entry, and other administrative duties.
• Maintain client confidentiality and handle sensitive information appropriately.
• Provide general office support to attorneys and legal staff.

Skills

Customer service

Collections

Front desk

Office administration

Tools

Microsoft Office

Job description

BONVILLE & HOWARD PC is seeking a front desk/collection specialist to be the first point of contact for clients and to manage front desk operations and payments. The role combines client service with accounts receivable duties in a professional law firm environment.

The ideal candidate will have strong communication skills, experience with payments and confidential information, and the ability to multitask in a fast-paced office. Bilingual English/Spanish is a plus.