Front Desk & Club Maintenance Associate

Parkpoint Clubs; Sonoma (CA); On-site; USD 26,000 - 32,000; Part time

Job summary

Parkpoint Clubs in Sonoma, CA is seeking a Part-time Front Desk Receptionist/Maintenance staff member to greet members, handle check-ins, registrations, and inquiries while maintaining a clean, welcoming environment. This role supports club operations and programming under supervision, with a focus on outstanding customer service.

The position is an entry-level, non-exempt hourly role requiring reliability, teamwork, and strong communication.

Qualifications

• Must have reliable transportation to work.
• Hold and maintain a current CPR and AED certification (within 90 days of hire)
• Complete Anti-Harassment training
• Complete RBS Training if applicable
• Outgoing, friendly personality; positive attitude; team player
• Excellent customer service and problem-solving skills
• Demonstrate proficiency on the computer and of basic math skills
• Multitask, work under pressure and maintain a positive customer service orientation
• Maintain regular attendance and punctuality
• Possess excellent written, reading, and verbal English speaking and professional phone skills.
• Able to stand for up to 6 – 8 hours; walk and move quickly; climb stairs; kneel; bend from the waist; reach overhead; lift, push and pull 25 – 50 pounds.
• Ability and willingness to work with cleaning chemicals and pool and spa chemicals as needed.
• Sales and promotional aptitude a plus

Responsibilities

• Greet members and guests by name in a prompt, friendly manner.
• Provide personalized customer service and build rapport with members.
• Register guests and collect appropriate fees using the Club Automation system.
• Answer phones professionally and direct inquiries to appropriate staff.
• Maintain a clean, organized front desk area, lobby and reception area.
• Provide information about club activities, programs and policies.
• Register members for classes, pool lanes, childcare and events and collect fees.

Skills

Customer service

Communication

Team player

Problem-solving

Multitasking

Punctuality

English proficiency

Phone skills

Education

CPR and AED certification

Tools

Club Automation system

Job description

Parkpoint Clubs in Sonoma, CA is seeking a Part-time Front Desk Receptionist/Maintenance staff member to greet members, handle check-ins, registrations, and inquiries while maintaining a clean, welcoming environment. This role supports club operations and programming under supervision, with a focus on outstanding customer service.

The position is an entry-level, non-exempt hourly role requiring reliability, teamwork, and strong communication.