Bilingual Clinic Front Desk & Operations Coordinator

Recovery Network Of Programs; Stratford (CT); On-site; USD 21,000 - 29,000; Part time

Job summary

Recovery Network Of Programs (RNP) is seeking a friendly, detail-oriented individual to support clinic operations at Center For Human Services in Stratford, CT. The role focuses on phone coverage, client check-ins, and liaison with staff.

You will handle incoming calls, update client records in the electronic health record, distribute memos, monitor the lobby, and assist with specimen collection and data entry. Weekend hours are required, with Friday afternoon and Saturday shifts.

Qualifications

• Excellent customer service and communication skills.
• Bilingual Spanish strongly preferred.
• Ability to multitask and stay organized.
• Knowledge of federal and state laws regarding client confidentiality.
• Must be computer literate and proficient in Microsoft Word and Excel.

Responsibilities

• Answer clinic phone calls and route to appropriate staff.
• Review client profiles and check-in via the electronic health record system.
• Disseminate tasks and memos to clients as needed.
• Monitor the lobby and inform clients of appropriate behavior in the medicating line.
• Assist in setting clients up for unsupervised urine and other toxicology collection.
• Maintain the tech booth and lobby presentation.
• Perform data entry as needed and assist with data tracking.
• Is an Agency approved driver and supports Saturday coverage rotations.
• Manage client profiles in the electronic health record and update demographic info.
• Assume other duties as assigned by supervisor.

Skills

Customer service

Multitasking

Organization

Communication

Bilingual Spanish

Confidentiality

Written communication

Education

High School diploma or GED

AS Degree

1 year related experience

Tools

Microsoft Word

Excel

Windows

Job description

Recovery Network Of Programs (RNP) is seeking a friendly, detail-oriented individual to support clinic operations at Center For Human Services in Stratford, CT. The role focuses on phone coverage, client check-ins, and liaison with staff.

You will handle incoming calls, update client records in the electronic health record, distribute memos, monitor the lobby, and assist with specimen collection and data entry. Weekend hours are required, with Friday afternoon and Saturday shifts.