Front Desk & Client Services Specialist — Insurance Agency

Coveredbymatt; Burnsville (MN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Life Insurance

401(k)

401(k) matching

Free food & snacks

Opportunity for advancement

Training & development

Bonus based on performance

Paid time off

Parental leave

Job summary

Matthew Olson - State Farm Agent in Burnsville, MN is seeking a Full-Time Receptionist to provide exceptional customer service. The ideal candidate will manage client interactions, answer calls, and perform administrative tasks efficiently.

This role requires strong organizational skills and proficiency in Microsoft Office Suite. Hours are Monday to Friday from 8:30 AM to 5 PM, providing a structured work environment with opportunities for career advancement.

Qualifications

• High school diploma or equivalent; additional education or certification in office administration is a plus.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite and comfortable with basic office equipment.
• Ability to multitask and work in a fast-paced environment.
• Friendly, professional demeanor and strong commitment to customer service.

Responsibilities

• Answer incoming phone calls promptly and professionally.
• Greet clients and visitors in a friendly manner.
• Assist customers with inquiries regarding insurance products.
• Schedule appointments and manage the calendar for agents.
• Perform light administrative tasks such as filing and data entry.
• Handle incoming and outgoing mail and packages.
• Collaborate with team members for enhanced customer service.

Skills

Strong organizational skills

Customer service

Microsoft Office Suite proficiency

Multitasking

Education

High school diploma or equivalent

Certification in office administration

Job description

Benefits:

• Life Insurance
• 401(k)
• 401(k) matching
• Free food & snacks
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Paid time off
• Parental leave

About Us: Matthew Olson Insurance Agency LLC is a top 5% insurance agency in MN dedicated to providing exceptional service to our clients. We pride ourselves on our commitment to customer satisfaction and our ability to create tailored insurance solutions for individuals and businesses alike. We are currently seeking a friendly and organized Full-Time Receptionist to join our team.

Job Description: As a Full-Time Receptionist, you will be the first point of contact for our clients and visitors. Your primary responsibilities will include answering phones, assisting customers with inquiries, and providing administrative support to ensure the smooth operation of our office. This position is ideal for someone who enjoys working with people and has excellent communication skills.

Key Responsibilities:

• Answer incoming phone calls promptly and professionally.
• Greet clients and visitors in a friendly and welcoming manner.
• Assist customers with inquiries regarding insurance products and services.
• Schedule appointments and manage the calendar for agents.
• Perform light administrative tasks as needed, such as filing and data entry.
• Handle incoming and outgoing mail and packages.
• Collaborate with team members to enhance customer service and office efficiency.

Qualifications:

• High school diploma or equivalent; additional education or certification in office administration is a plus.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with basic office equipment.
• Ability to multitask and work in a fast-paced environment.
• Friendly, professional demeanor and a strong commitment to customer service.

Schedule:

• Monday to Friday, 8:30 AM to 5 PM