Front Desk & Client Services Specialist

FlightSafety International; Orlando (FL); Hybrid; USD 34,000 - 46,000; Full time

Job summary

FlightSafety International is seeking a Client Services Representative to provide an excellent frontline customer service experience and support for training programs. The role includes greeting clients, tours, export compliance, and coordinating schedules, travel, and center operations.

The position requires strong English communication, multi-tasking, and proficiency with MS Office. It offers an opportunities in a fast-paced aviation training environment at a Learning Center.

Qualifications

• Associate degree or technical education preferred.
• 1–2 years related experience in customer service, hospitality or administration.

Responsibilities

• Greet and welcome clients at the front desk.
• Manage multiple phone lines and provide administrative support as needed.
• Provide client schedules by email, print, or through the FSI app.
• Assist with center supplies, notary duties, and TSA/visa processes as needed.
• Process client training completion documents and related reports.

Skills

Customer service

Verbal communication

Time management

Multiline phone system

MS Office

Education

Associate degree (AA)

Tools

MS Office Suite

Job description

FlightSafety International is seeking a Client Services Representative to provide an excellent frontline customer service experience and support for training programs. The role includes greeting clients, tours, export compliance, and coordinating schedules, travel, and center operations.

The position requires strong English communication, multi-tasking, and proficiency with MS Office. It offers an opportunities in a fast-paced aviation training environment at a Learning Center.