Front Desk & Client Experience Specialist

FlightSafety International; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

FlightSafety International is seeking a Client Services Representative to provide outstanding frontline customer service and administrative support for training experiences at our Kentucky location.

You will greet clients, manage multiple phone lines, arrange travel for guests, process documents, and assist with reports and compliance tasks while maintaining professional communication and accuracy in a fast-paced environment.

Qualifications

• Association degree preferred.
• 1–2 years in customer service, hospitality or administration.
• Fluency in English in writing and speaking.

Responsibilities

• Greet and welcome clients and guests at the front desk.
• Conduct center tours as required.
• Maintain visitor log and run Export Compliance as required.
• Responsible for client hotel and car accommodations, luggage tags.
• Provide client schedules by email, print, or through the FSI app.
• Responsible for Client Welcome Packets.
• Assist clients with client facing app login issues (FlightBag/FlightSafety App).
• Assist with creating Client Roster Report and other enterprise reports as needed.
• Assist with check in and client electronic training folder.
• Responsible for shipping/mailing of completion documents.
• Assist with center supply inventory, front desk upkeep, giftshop sales as needed.
• Assist with accounts payable invoices and processing monthly sales tax report as needed.
• Assist with customer lunches and center requirements.
• Notary public duties as needed.
• Responsible for TSA application, processing and tracking.
• Responsible for M-1 Visa and Visa Invitation Letters process.
• Process all client training completion documents and ROT dashboard.
• Responsible for Client Consent Process per PDPS as needed.
• May be responsible for training entry level Customer Support teammates.

Skills

Excellent customer service

Multi-line phone handling

English proficiency

Office software (MS Office)

Adaptability

Professional communication

Education

Associate degree (AA)

Tools

MS Office Suite

Job description

FlightSafety International is seeking a Client Services Representative to provide outstanding frontline customer service and administrative support for training experiences at our Kentucky location.

You will greet clients, manage multiple phone lines, arrange travel for guests, process documents, and assist with reports and compliance tasks while maintaining professional communication and accuracy in a fast-paced environment.