Front Desk Client Services Associate

Dogtopia of Berkeley Heights; Berkeley Heights (NJ); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Job summary

Dogtopia of Berkeley Heights is seeking a friendly front desk associate to welcome guests and dogs, explain services, and manage day-to-day bookings. You will greet dogs of all sizes, handle check-ins/outs, and assist with tours and questions.

The role requires a lively, organized individual who can multitask in a fast-paced environment and stay professional with owners and canine staff. 18+ with reliable transport preferred.

Qualifications

• Must be 18+ with a strong work ethic and reliable transportation.
• Ability to greet guests and dogs in a fast paced environment.
• Excellent communication, phone and in-person, with pricing and billing awareness.

Responsibilities

• Greet guests and every dog, explain daycare, boarding and spa benefits.
• Check dogs in/out, sell treats and events, schedule reservations.
• Answer questions over the phone and in person, conduct tours.
• Toggle across multiple platforms and ensure accurate pricing and billing.
• Log notes from canine coaches and communicate with pet parents.

Skills

Customer service

Multi-tasking

Communication

Weekend availability

Education

High school diploma

Job description

Benefits:

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Dogtopia of Berkeley Heights

Description: Not a seasonal job Must be physically capable of safely running dogs

Specific shifts available are:

Monday-Friday 3pm-7pm

Saturdays 8am-5pm

Opportunities for more hours on a need be basic depending on volume. AM shifts (7-11) potentially available in the future.

About the Front Desk Role:

• A positive, friendly and energetic personality who can multi task and loves a fast paced environment
• Enthusiastically greet all guests, staff, and every dog that uses or is interested in our services.
• Answer Pet Parent questions over the phone and in person, conduct tours and explain benefits of dog daycare, and enthusiastically explain the benefits of using our services.
• Check pups in and out of daycare, boarding and spa, sell treats and special events at drop off, schedule next day of daycare or boarding reservations.
• Ability to toggle across multiple platforms at once and attn to detail on pricing and billing.
• Must be physically able to stand while greeting the parents, take their dogs at lobby or possibly curbside and escort them to and from their playrooms. Dogs range from 5 lbs to 150 lbs. We are not breed exclusive!

Schedule and confirm meet and greets with pet parents. Follow up with pet parents and veterinarians for vaccination records prior to meet and greet appts.

• Check dogs in and out of daycare, boarding and spa and accurately charge the customer.
• Check voicemails, emails and texts incoming and outgoing. Communicate any concerns and notes with pet parent in real time.
• Following up with Leads to schedule the pups evaluation and convert them to a member!
• Communicate with canine coaches about schedules of in and out of playrooms and spa.

Log all notes from canine coaches about pup's behavior or activities as well as log in owners notes after every conversation.

• Ability to stay organized and calm in dynamic fast paced environment.
• Cleaning includes, mopping, sweeping, disinfecting front work area and counter tops clean and tidy.

About YOU:

• You are obsessed with dogs!
• You are 18+ with a strong work ethic who is reliable and punctual with reliable transportation.
• You're fast-paced and love to stay busy. You are able to stand and physically interact with dogs of all sizes
• You're able to assist in running and transporting dogs during peak times.
• You thrive when you have multiple tasks at once.
• You enjoy meeting and interacting with new people and can make relationships quickly.
• You like to work with others and being a part of a team.
• You're lively, enthusiastic, friendly and a very strong communicator.
• Ability to work flexible days and hours, including holidays and Saturdays.

Compensation:

$16/hr to start. Increase available after training and proven work ethic. Ample room to advance with the company.